Jump to content
C4 Forums | Control4

Intercom Anywhere will not work on ATT


Recommended Posts

Several months ago my Intercom Anywhere stopped connecting  to Door Station (or tablet).  I am using an IPhone on the AT&T network (12 pro).  Other users are able to connect to  my DS2 without any problem.  My dealer set me up as a user on their system, same result - worked fine on wireless, 5G no go.  It seems to be something either in IPhone or AT&T line parameters (they have denied there are any settings that would cause this issue).  I even bought a new phone, new SIM card - same result.  Any ideas on what in the phone or network would cause this issue?  Works fine on wireless, appears to go off hook when on cellular, but no video or audio.

Link to comment
Share on other sites

  • 1 month later...

On 5/19/2022 at 1:07 PM, MarkS said:

Several months ago my Intercom Anywhere stopped connecting  to Door Station (or tablet).  I am using an IPhone on the AT&T network (12 pro).  Other users are able to connect to  my DS2 without any problem.  My dealer set me up as a user on their system, same result - worked fine on wireless, 5G no go.  It seems to be something either in IPhone or AT&T line parameters (they have denied there are any settings that would cause this issue).  I even bought a new phone, new SIM card - same result.  Any ideas on what in the phone or network would cause this issue?  Works fine on wireless, appears to go off hook when on cellular, but no video or audio.

This would be something for your dealer to work with Tech support on. Something is going on beyond basic trouble shooting and much more information is needed.

 

Link to comment
Share on other sites

This thread is quite old. Please consider starting a new thread rather than reviving this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.