SteveTX Posted June 9, 2022 Share Posted June 9, 2022 Sorry to ask questions like these but starting yesterday ALL of the lights in my home are randomly turning on or off.. It's ALL lights on OR ALL lights off randomly. Some of the light controls are Lutron RadioRA2 based and others are C4 so C4 appears to be the source culprit somehow. The system has been running for over a year with no programming changes. I am at a loss on where to begin troubleshooting this issue or which logs to be reviewing. Does anyone have any tips for where to begin? Thanks in advance!! Quote Link to comment Share on other sites More sharing options...
lippavisual Posted June 10, 2022 Share Posted June 10, 2022 Do you have a mockupancy driver installed and enabled? Quote Link to comment Share on other sites More sharing options...
SteveTX Posted June 10, 2022 Author Share Posted June 10, 2022 No I did not have that driver installed. It looks like it may have been Alexa somehow. I disabled all the items for Alexa and so far it seems to have stopped. I have not been able to locate a log that will tell me the reason or source of this. Thank you! Quote Link to comment Share on other sites More sharing options...
SteveTX Posted June 10, 2022 Author Share Posted June 10, 2022 It is definitely Alexa that's causing the issues in this case. Is there a log file on the Alexa or C4 side to see the traffic and commands between these two systems? Quote Link to comment Share on other sites More sharing options...
Topfox Posted June 11, 2022 Share Posted June 11, 2022 9 hours ago, SteveTX said: It is definitely Alexa that's causing the issues in this case. Is there a log file on the Alexa or C4 side to see the traffic and commands between these two systems? I know sometimes my young daughter will walk into an open room and say Alexa Turn on the Lights, and sometimes it misunderstands her and think she says All Lights. Super annoying. You can look on the Alexa site around the times it happened and see if Alexa is recording a command for All Lights. You should be able to see all commands it hears. Quote Link to comment Share on other sites More sharing options...
LasVegasKev Posted June 11, 2022 Share Posted June 11, 2022 This is happening to us too. All Control4 lights come on randomly. 1:30am, 8:00am, 4:00pm. All random. thanks for the suggestion on Alexa. Just disabled all lighting to see if that helps. Quote Link to comment Share on other sites More sharing options...
RyanE Posted June 11, 2022 Share Posted June 11, 2022 I second the suggestion to go in and view what voice commands the Alexa thinks it's received. Open the Alexa app or website (alexa.amazon.com logged into the Amazon account associated with the Alexa) and select More > Settings > Alexa Privacy > Review Voice History. This will bring up a menu of everything you've asked Alexa. Find the offending question and tap the down arrow next to it. Here, you can listen to a recording of yourself asking that question. If it's Alexa that's causing it, it can't really be fixed by Control4. If you don't have any history of Alexa receiving commands, you could either be looking at the wrong Amazon account, or it could in theory be a Control4 driver issue, although since the driver only acts when it receives commands from Alexa, so I find that less likely... RyanE Quote Link to comment Share on other sites More sharing options...
Sph185 Posted June 27 Share Posted June 27 I have this same problem but without any Alexa integration. Mix of manual Lutron dimmers and C4 dimmers throughout the house. Lights will turn off at random, more frequently after trying to use the all on or all off programming. Need help. Thanks! Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 27 Share Posted June 27 8 hours ago, Sph185 said: I have this same problem but without any Alexa integration. Mix of manual Lutron dimmers and C4 dimmers throughout the house. Lights will turn off at random, more frequently after trying to use the all on or all off programming. Need help. Thanks! We have C4 lighting in two houses. In one house we’ve had very occasional random stuff but maybe once per year. Do you use mockupancy driver? That was horrible for us. Lights on off randomly (even when feature was off) and had to remove the driver. Quote Link to comment Share on other sites More sharing options...
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