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Google Home integration stopped working


dilip

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Hi Everyone

my control4 google home integration stopped working recently. It coincided with the renewal of the 4Sight licenses. Google kept saying that it could not reach control4. I’ve tried the following

- removed google home and reinstalled

- removed and tried to re-add control4 devices. 
- security ticked and unticked. 
 

It initially says Control4 linked then it says Something went wrong. 

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Any luck on solving this? I'm having the same problem though I don't think it had to do with 4sight. My renewal was back in April. Tried unlinking and linking again and it won't add any of the devices. Says linked but something went wrong and no devices shows up.

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Yup, tried that as well and still doesn't work. Tried rebooting the controller too.

4Sight appears to be working. The system can be accessed remotely.

And in the customer portal, when changes are being saved on the voice command page, error: "An unexpected error occurred while saving changes. Please try again later." shows up.

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43 minutes ago, Matt Lowe said:

may need to check that the voice driver is on the latest version. been a few updates recently

Google home doesn't use the voice driver. It uses the Google Assistant driver. There was an update to it for os 3.3.0 but no subsequent updates

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Tried restoring to previous backups before Google stopped working, still getting the same error. Also updated to OS 3.3.0 and still can't fix it, I'm still seeing 121 as the latest update for OS 3.3.0. When I remove the Google Assistant driver, the customer portal still has all of the devices under voice command, if I recall correctly, without driver, the devices shouldn't show up?

One thing I noticed also was in the customer portal, the When/Then page is not working, it give an error that the session is expired and to log in and out again. Despite re-logging in, the expired session still occurs.

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On 7/16/2022 at 8:36 AM, dilip said:

Thanks I tried this on my phone and on my wife’s phone. No good

Ive had the same issue, but mine seems to be more with the google hardware as it just wont really do anything anymore. Just so happened  around the time 4sight renewed.

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