Hua Posted July 25, 2022 Share Posted July 25, 2022 The intercom rings but when I accept the call I see no video. I could right now connect to Cameras and see its video feed manually, but it has always been a bit sporadic. I could never get the video from the call directly. Furthermore, if I call the intercom, I also never see video but voice is OK. So to summarize: - accept call: no video, voice sometimes OK - call intercom: no video, voice OK - view intercom from security/cameras, video OK My dealer tried a different intercom and same thing. He suspected it had power issue due to sharing a power supply with the alarm system but after putting it to a separate power supply it's the same. He said tech support blames the router (I use ATT fiber), but I am skeptical. Everything else in the house works fine. Home network is fine. I have 5 APs at the house and there is full signal at the doorbell. Has anyone seen this? Quote Link to comment Share on other sites More sharing options...
tekki70 Posted July 30, 2022 Share Posted July 30, 2022 have your dealer look at the knowledge base articles here are some settings for the chime that may help though Settings for Sub Stream which is the intercom stream Frame Size -- 1024x768Max FPS -- 15Bit Rate Control -- ConstrainedQuality -- ExcellentMax Bit Rate -- 1 MbpsPolicy -- Frame Rate Priority Quote Link to comment Share on other sites More sharing options...
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