fredsoneya Posted August 9, 2022 Share Posted August 9, 2022 Any ideas? Fine on touchscreen and iPhone apps but not on Neeo remotes. Have restarted remotes and had navigators refreshed. Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted August 9, 2022 Share Posted August 9, 2022 35 minutes ago, fredsoneya said: Any ideas? Fine on touchscreen and iPhone apps but not on Neeo remotes. Have restarted remotes and had navigators refreshed. Not sure, but are you using OS3.3 and the latest drivers? Are you using Jesse's driver? More importantly, did you accidentally rename the filename of the driver? It doesn't have (1) at the end of the c4z? Quote Link to comment Share on other sites More sharing options...
Amr Posted August 11, 2022 Share Posted August 11, 2022 On 8/9/2022 at 12:27 PM, fredsoneya said: Any ideas? Fine on touchscreen and iPhone apps but not on Neeo remotes. Have restarted remotes and had navigators refreshed. If you renamed the driver you will face that, if renaming the Alt version and updating the driver you will lose the original graphics in exchange for a CD. To fix this, remove the driver all together, add it again correctly and refresh navigators, just be careful as you will lose bindings with this, so add the proper driver and I suggest you use the Alt version from Jesse driver, re-bind, remove the existing driver. Andrew luecke 1 Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted August 12, 2022 Share Posted August 12, 2022 Absolutely +1 on Jesse's driver Quote Link to comment Share on other sites More sharing options...
fredsoneya Posted August 20, 2022 Author Share Posted August 20, 2022 I managed to trace this back to a network issue where I was routing traffic via a VPN, excluding the remotes solved this Quote Link to comment Share on other sites More sharing options...
Ruben Posted January 15 Share Posted January 15 Hi all, i would like know if you have been resolved this problem or not? i have same problem with a lot of neeo remote and i have not network problem, not problem with driver... thnx Ruben Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 15 Share Posted January 15 Looks like you favourited items, and they're no longer loading. Best fix is likely do a 'clear user favourites' which forces all navs to reload original icons for home pages, and re-do any favourites. Note, this is available HE: under agents, find the UIconfiguration Agent, go to the favourtes tab, and you can clear all favourites from there (and add them as needed) Quote Link to comment Share on other sites More sharing options...
Ruben Posted February 5 Share Posted February 5 Hello everybody, after discussing with control4 support, here are the steps to recover the icons: Quick Action Remove the Neeo remote driver and the remote hub driver. Reboot Controller. Power off the Neeo remote and wait for the controller to come back on line. Hold the mute button and power on the Neeo to enter bootloader Select the menu option (update manager) and follow the steps on the remote. Follow the first time user experience to add the Neeo back to the project and room. Enjoy Quote Link to comment Share on other sites More sharing options...
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