ramram23 Posted September 24, 2022 Share Posted September 24, 2022 Hey everyone, the electricity recently went out while I was on vacation and I am unable to adjust the audio in one of my rooms. This specific room has an Apple TV hookup along with the ability to switch to spotify, stream etc. When I turn on the apple TV audio comes through the denon receiver but I am unable to adjust the volume up or down. I have to physically go downstairs to the control room and adjust the volume on the denon receiver on its own. I've tried resetting the system but still doesn't work. When I try to adjust the volume through the control4 app or remote it doesn't respond and just goes back to volume 0. Let me know if you all have any suggestions or thoughts on how I can troubleshoot this issue. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted September 24, 2022 Share Posted September 24, 2022 Unplug the Denon, wait 1 minute, then plug it back in and try again. Quote Link to comment Share on other sites More sharing options...
ramram23 Posted September 24, 2022 Author Share Posted September 24, 2022 Thanks for the quick response. I tried this but it didn't work. Just an update after doing some research and troubleshooting. It seems like control4 is not communicating with the denon receiver. Might be an IP issue or something similar. I’m able to download the denon app and control the volume of the Apple TV but am still unable to connect Spotify or anything else to the specific room for audio it is stuck on the Apple TV audio input. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 24, 2022 Share Posted September 24, 2022 yeah the IP changed and needs to be updated in C4... Quote Link to comment Share on other sites More sharing options...
ramram23 Posted September 24, 2022 Author Share Posted September 24, 2022 2 minutes ago, msgreenf said: yeah the IP changed and needs to be updated in C4... Is this something my dealer needs to do and can they do it remotely or something I can do myself? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 24, 2022 Share Posted September 24, 2022 a dealer has to do it and they can do it remotely Quote Link to comment Share on other sites More sharing options...
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