sitchey Posted September 30, 2022 Share Posted September 30, 2022 Hi I'm a new user to control4 so just getting up to speed. I have a C4 EA1 controller running 3.2.4 but I'm unable to local connect to it. I am using Controller Pro 3.3 on a Windows 10 machine. The error it comes up with is... Can not connect to director If I go into system manager, it does finds the box on the network and I can connect (after a while and what looks like the program about to crash) ok. But the main program isn't connecting. I've tried rebooting, disabling firewalls, reinstalling software, tryng older software versions, windows updates, but it's the same issue. Would anyone have any ideas that I could try? Thanks in advance Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted September 30, 2022 Share Posted September 30, 2022 2 hours ago, sitchey said: Hi I'm a new user to control4 so just getting up to speed. I have a C4 EA1 controller running 3.2.6 but I'm unable to local connect to it. I am using Controller Pro 3.6 on a Windows 10 machine. The error it comes up with is... Can not connect to director If I go into system manager, it does finds the box on the network and I can connect (after a while and what looks like the program about to crash) ok. But the main program isn't connecting. I've tried rebooting, disabling firewalls, reinstalling software, tryng older software versions, windows updates, but it's the same issue. Would anyone have any ideas that I could try? Thanks in advance There is no Version 3.2.6 or 3.6 But, if its new.. Factory reset.. Otherwise, you should speak to C4 tech support msgreenf 1 Quote Link to comment Share on other sites More sharing options...
sitchey Posted September 30, 2022 Author Share Posted September 30, 2022 Sorry I typed that wrong. It was 3.3.0 on controller Pro and 3.2.4 on the device Quote Link to comment Share on other sites More sharing options...
sitchey Posted September 30, 2022 Author Share Posted September 30, 2022 Ok some progress but got another error. Could not authentic the connection to the director at.... I checked the time/date via the system manager and the Director and laptop have are the same Quote Link to comment Share on other sites More sharing options...
Amr Posted October 1, 2022 Share Posted October 1, 2022 On 9/30/2022 at 11:28 AM, sitchey said: Ok some progress but got another error. Could not authentic the connection to the director at.... I checked the time/date via the system manager and the Director and laptop have are the same Talk to C4, u may have issues with your dealer account that need fixing Quote Link to comment Share on other sites More sharing options...
C4 User Posted October 2, 2022 Share Posted October 2, 2022 On 10/1/2022 at 5:22 AM, Amr said: Talk to C4, u may have issues with your dealer account that need fixing Are you suggesting it is that easy to get a dealer account? If so, I’m in :). Quote Link to comment Share on other sites More sharing options...
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