Amr Posted December 16, 2022 Share Posted December 16, 2022 What would be the reason for an HC800 on 3.3.0 to not show as a source controller in the Wizard? Every other secondary controller appears except the main controller? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 16, 2022 Share Posted December 16, 2022 Have your dealer contact support Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 16, 2022 Share Posted December 16, 2022 4 hours ago, Amr said: What would be the reason for an HC800 on 3.3.0 to not show as a source controller in the Wizard? Every other secondary controller appears except the main controller? Don’t have any idea what the reason is but my dealer was muttering and mumbling and he and I were running round the house as we manually moved 40 or so zigbee devices from an HC800 to an EA5 before upgrading to OS3.3.1. Why the migration wizard didn’t work beats me! Quote Link to comment Share on other sites More sharing options...
Amr Posted December 16, 2022 Author Share Posted December 16, 2022 1 hour ago, South Africa C4 user said: Don’t have any idea what the reason is but my dealer was muttering and mumbling and he and I were running round the house as we manually moved 40 or so zigbee devices from an HC800 to an EA5 before upgrading to OS3.3.1. Why the migration wizard didn’t work beats me! Same issue here. They can’t figure out why it’s not showing up and we do want to migrate to EA5 as planned, but now they disappeared and this ticket with C4 and all the regular stuff takes ages! Quote Link to comment Share on other sites More sharing options...
Amr Posted December 16, 2022 Author Share Posted December 16, 2022 One thing we noticed the main controller doesn’t have this 800 icon rather the old OS2 days icon! Also it will be impossible to migrate those Zigbee loads, that’s a huge labor, 2-3 days work, I have a lot of switches embedded already and it’s more than 40 devices! My understanding Migration will automatically turn the EA5 to primary controller move everything and re-register controller to work with my account!? Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted December 16, 2022 Share Posted December 16, 2022 migration wizard sucks. It all needs to be done manually and there is ways to transfer the zigbee with out the migration wizard. This is a conversation for tech or your local field tech manager. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted December 16, 2022 Share Posted December 16, 2022 yep - what he said - you can transfer the zigbee mesh without the migration wizard, and without manually re-identifying all the devices. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted December 16, 2022 Share Posted December 16, 2022 Honestly a simple move from one controller to a (live) other controller for a whole mesh is about 5 clicks and a bit of waiting time..... Quote Link to comment Share on other sites More sharing options...
cshepard Posted December 17, 2022 Share Posted December 17, 2022 For starters the migration wizard is hot garbage. Manually migrating controllers is much smoother. Quote Link to comment Share on other sites More sharing options...
Amr Posted December 17, 2022 Author Share Posted December 17, 2022 Yep, they will be on site soon to do this … Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 17, 2022 Share Posted December 17, 2022 18 hours ago, chopedogg88 said: yep - what he said - you can transfer the zigbee mesh without the migration wizard, and without manually re-identifying all the devices. Wish my dealer had known this… would have saved us a couple of hours of running around and climbing up to hidden zigbee devices! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 17, 2022 Share Posted December 17, 2022 Migration wizard must be run on prem. Can't be run remotely Quote Link to comment Share on other sites More sharing options...
Amr Posted December 23, 2022 Author Share Posted December 23, 2022 Well this garbage had failed in the migration after removing the project from the HC800 and unregister it from my account, did nothing on the EA5! We didn’t scramble nor panicked, manually did the whole thing, but we are online quickly, pain in the ass, I hope they mature the process in the future to be bulletproof! Quote Link to comment Share on other sites More sharing options...
Cyknight Posted December 23, 2022 Share Posted December 23, 2022 It is bulletproof, the 'traditional way' Quote Link to comment Share on other sites More sharing options...
Amr Posted December 24, 2022 Author Share Posted December 24, 2022 Yep, if u r well trained I would say going traditional is faster! Quote Link to comment Share on other sites More sharing options...
Amr Posted December 24, 2022 Author Share Posted December 24, 2022 I noticed project loads faster with EA5 on 3.3.1 than HC800 on 3.3.0, IOS app is faster as well, overall everything is fine except one thing Panelized Lighting Modules (Switch/Relay) v1 doesn’t work after director reboot, they have to be power cycled to work, a pain in the neck that for sure I know OS3 had introduce it! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 24, 2022 Share Posted December 24, 2022 9 minutes ago, Amr said: I noticed project loads faster with EA5 on 3.3.1 than HC800 on 3.3.0, IOS app is faster as well, overall everything is fine except one thing Panelized Lighting Modules (Switch/Relay) v1 doesn’t work after director reboot, they have to be power cycled to work, a pain in the neck that for sure I know OS3 had introduce it! Of course its faster! Wait till you get a Core As fro the module, it shouldn’t have that defect. Try maybe having your dealer rebind it Quote Link to comment Share on other sites More sharing options...
Amr Posted December 24, 2022 Author Share Posted December 24, 2022 2 hours ago, msgreenf said: Of course its faster! Wait till you get a Core As fro the module, it shouldn’t have that defect. Try maybe having your dealer rebind it Or a CA10! Actually the modules doesn’t need rebindings they are identified in the project over IP, I have no idea why they don’t act like XIO’s or any other C4 component, they have to loose power to work! Whatever I do, DHCP them or use static IP they just don’t pickup anything when Director reboots! Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted December 29, 2022 Share Posted December 29, 2022 Love my CA10 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 29, 2022 Share Posted December 29, 2022 17 hours ago, Neo1738 said: Love my CA10 Ditto! Quote Link to comment Share on other sites More sharing options...
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