msgreenf Posted January 28 Share Posted January 28 18 minutes ago, penn65000 said: Nope. No updates since Oct 2021 apparently: https://www.control4.com/help/c4/software/rn/dealer-neeo/content/release_notes_neeo_remote/releases.htm There have been updates since then the document isn't current @RyanE SpencerT 1 Quote Link to comment Share on other sites More sharing options...
penn65000 Posted January 28 Share Posted January 28 2 hours ago, msgreenf said: There have been updates since then the document isn't current @RyanE Why isn’t it updated? You shouldn’t have stale info on website. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 28 Share Posted January 28 39 minutes ago, penn65000 said: Why isn’t it updated? You shouldn’t have stale info on website. Idk. But 1.71.3.xxx is current penn65000 1 Quote Link to comment Share on other sites More sharing options...
Topspin14m Posted January 29 Share Posted January 29 Have similar issues despite a rock solid Wi-Fi system. Getting a couple of the Halo remotes to see if they perform better. Will report back!Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 45 minutes ago, Topspin14m said: Have similar issues despite a rock solid Wi-Fi system. Getting a couple of the Halo remotes to see if they perform better. Will report back! Sent from my iPhone using Tapatalk Different chips on halo. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 Although I have never had any problems w neeo wifi Quote Link to comment Share on other sites More sharing options...
Topspin14m Posted January 29 Share Posted January 29 Different chips on halo.I know. That’s why I preordered them!Plus, I’d ultimately like to turn off 2.4ghz altogether. I have 70 devices on my Wi-Fi and all but 10 are on 5 or 6ghz. 6 of the 10 are neeo remotes…Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 I'm presently running an experiment with my NEEO and my WiFi and the result so far interesting. The NEEO is normally connected to a business class access point (the marketing of the WAP is geared towards hotels, schools, hospitals) and that access point is normally the only WiFi access point enabled in the house (I plan to deploy more in the future, but the one is meeting our needs for the present). This configuration is rock solid for all devices except the NEEO even thought the NEEO is used in very close proximity to the WAP; Speed tests consistently result in approximately the maximum throughput one can expect for the devices in use. In this configuration, the NEEO sometimes works OK for a number of days, but, invariably, after several days it starts presenting all the issues discussed in this thread and those issues don't go away until I reboot the WAP (i.e. rebooting the router, the switch, and/or the NEEO doesn't change anything). As an experiment, I've temporarily turned off the 2.4GHz radio on the WAP and I've temporarily reenabled the 2.4GHz radio on the ISP provided router that sits in the basement storage room (which happens to also house the AV rack with the C4 processor,etc). The location where the NEEO is used is 50'+ and up stairs and down hallways from where the ISP router is located. I set up the same SSID and PW on the ISP's router and the NEEO seamlessly moved over to the 2.4 GHz radio in the ISP router. This configuration provides much lower signal strength where the NEEO is used than the normal configuration; however, after a week of use in this configuration everything has worked smoothly - zero communication issues. This is an interesting result given that I'm using the ISP provided router's WiFi, which most of you will say is the worst possible solution, and the router is located sub-optimally with respect to the NEEO. I also let the ISP's router auto select the channel and I can't configure things such as the guard interval on the ISP router. Riddle me that, Batman. Based on all my observations, by working theory is that there is some sort of problematic interaction between the NEEO and certain WAPs. I further suspect this problematic interaction is not something that be avoided by configurable settings. The behaviour suggests to me that is some sort of buffering issue. I say this because the problem will be not present for days and once it appears, I can't resolve it without rebooting the WAP. This behaviour is not consistent with simple co-channel or cross-channel interference or the like. I will let this experiment run longer and it is still possible that the same issues will present with the configuration. In the meantime, I'm certain that the issue with my NEEO is not related to my router, it not related to my switch, and I have strong doubts that it is something that can be resolved by any configurable setting. I wouldn't be surprised if it has something to do with the encryption security implementation on the NEEO's WiFi chip - and that implementation has some incompatibility with some access points. What ultimately triggers the onset of the communication issues? I have no idea.... Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 What wap are you using? Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 1 minute ago, msgreenf said: What wap are you using? Netgear WAC720: https://www.netgear.com/business/wifi/access-points/wac720/ In combination with a Netgear 28PT GE POE Smart Switch: https://www.netgear.com/support/product/GS728TP.aspx Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 Sorry but I don't consider anything Netgear enterprise grade even if they market it that way... DawnGordon 1 Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 7 minutes ago, msgreenf said: Sorry but I don't consider anything Netgear enterprise grade even if they market it that way... and that comment is constructive in what way? other people having this issue have indicated they are using other brands such as Ubiquiti. From my observations of the discussions in this forum, it appears that the issue presents with a wide range of brands. I'm running a relatively scientific test which is revealing some interesting insight into the issue. If someone can demonstrate conclusively that this is a Netgear problem I'd take that learning and replace my APs... but, from what I've seen here, the issue is not specific to any brand of WAP, but if there are specific brands that never have this issue then I want to know about it. I take advice a receive on forums with a grain of salt... there were a couple people in this thread that piled on my router as the probable cause - because I'm using the ISP router. That is "interesting" given that communications between the NEEO and the C4 EA3 route through the switch on the L2 network - they don't even touch the router. The router does DHCP and NAT and not much more as far as the NEEO is concerned. Netgear might not be everyone's cup of tea and it would be where I go if I am purchasing a new system today. However, ten years ago when I bought the switch and an earlier model AP (which got upgraded by Netgear to the WAP720), I think it made sense where I live, with the support available to me, for the cost of the products, etc. My interest is to objectively understand the root cause of the issue as best as possible. And, if it is some of my equipment, great to know, I'll look to upgrade it. But, I'm going to need data, not just brand preferences. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 1 minute ago, PumpUpVolume said: and that comment is constructive in what way? other people having this issue have indicated they are using other brands such as Ubiquiti. From my observations of the discussions in this forum, it appears that the issue presents with a wide range of brands. I'm running a relatively scientific test which is revealing some interesting insight into the issue. If someone can demonstrate conclusively that this is a Netgear problem I'd take that learning and replace my APs... but, from what I've seen here, the issue is not specific to any brand of WAP, but if there are specific brands that never have this issue then I want to know about it. Post some screenshots of your band configuration and band steering. How do you have the 2.4 setup? Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 4 minutes ago, msgreenf said: Post some screenshots of your band configuration and band steering. How do you have the 2.4 setup? The screenshots were posted previously; nonetheless.... The attached screenshot shows the current configuration, but I've tried fixed channel, auto channel and various other configurations with no difference in behaviour. No band steering configured. It is configured with unique SSIDs for 2.4 and 5.0 GHz. The SSID the NEEO uses is not set up on 5.0 GHz. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 Lower guard interval to medium. Try channel width of 40 Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 2 minutes ago, msgreenf said: Lower guard interval to medium. Try channel width of 40 If you read back in the thread, the guard interval was set at the shorter setting and the channel width was set at 40 when started the thread (i'm the OP). Others were convinced that changing channel width from 20 --> 40 and GI from short to long (there are only two settings) would solve issue. I get exactly the same behaviour with all combinations that I've tried. Furthermore, from a scientific perspective, those settings don't match the behaviour IMHO... works fine for two weeks and then one of twenty devices stops working. Regardless, I ran in the configuration you have recommended for the better part of a year and had no end of issues. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 2 minutes ago, PumpUpVolume said: If you read back in the thread, the guard interval was set at the shorter setting and the channel width was set at 40 when started the thread (i'm the OP). Others were convinced that changing channel width from 20 --> 40 and GI from short to long (there are only two settings) would solve issue. I get exactly the same behaviour with all combinations that I've tried. Furthermore, from a scientific perspective, those settings don't match the behaviour IMHO... works fine for two weeks and then one of twenty devices stops working. Regardless, I ran in the configuration you have recommended for the better part of a year and had no end of issues. Have you ever contacted Netgear? Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 3 minutes ago, msgreenf said: Have you ever contacted Netgear? I have considered contacting Netgear, but to do so I would have to purchase a renewal of ProSupport. My WAC720 has lifetime hardware warranty, but ProSupport is only for the first year or two. The ProSupport renewal is about $100 for a year. I'm open to doing that, but I'm not sure it makes sense if people are having the same issue with other brands. My thought is that if I renewed ProSupport maybe Netgear would have me do a packet capture for the NEEO's MAC and have me submit it for analysis. I'm reasonably knowledgeable about networking, but I'm not an expert and not capable of analyzing a packet capture. The WAC720 is End of Life, so if it was a firmware issue it wouldn't be fixed anyway. So, I might be inclined to replace my system with another brand if there was certainty that it would resolve the issue. On the other hand, buying a Halo Touch might be an easier and simpler solution... but there are no guarantees on that one either. If there is a body of evidence that this is a Netgear problem that I am open to renewing my ProSupport. That being said, I'd like some certainty that Netgear would support me with a packet trace analysis before throwing away $100 for nothing. Thoughts on all this? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 I can't speak to Netgear and what they will do...but running something with no more updates is usually not a great position to be in for all the reasons you said. I know the Halo has different and 5ghz wifi but will your AP still have issues? IDK.... Personally I would junk both the AP and the neeo Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 And, if someone can say for certainty, "you won't have this issue if you purchase and deploy Make X, Model Y of access point", I'll give that serious configuration - if no one else chimes in and indicates they are having an issue with that same make and model. As far as I can tell, the issue hasn't been isolated well enough yet to take such a position. In my case, whether others love or hate Netgear, my network is performing very well for me for all my devices except the NEEO. So, whether Netgear is awesome, mediocre, or crappy, it is meeting my needs in all ways but one. I'm open to making a reinvestment, but that decision needs be based on data and have a high probability of a better outcome. I really have absolutely no other complaint with my WiFi or ethernet other than the intermittent NEEO issue. I have young kids that are on screens continuously and I work from home somedays and my network supports all of this beautifully. I never have glitchy video, dropped connections or other issues... except for the NEEO. Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 10 minutes ago, msgreenf said: I can't speak to Netgear and what they will do...but running something with no more updates is usually not a great position to be in for all the reasons you said. I know the Halo has different and 5ghz wifi but will your AP still have issues? IDK.... Personally I would junk both the AP and the neeo I am inviting recommendations for different WAP hardware. Presently, I own three WAC720's but I have only deployed one. If I am to change hardware then I want something well suited to having 3 - 4 APs. I'm open to recommendations! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 29 Share Posted January 29 I am a big fan of Ruckus. Best Wifi i have ever used...wife has complained 0 times about it feeling slow and that is only with 500MB internet... DawnGordon 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted January 29 Share Posted January 29 I would say Ubiquiti UniFi UAP-6, also set it and forget it, just don’t waste hours tweaking it and screwing everything in the process, leave it vanilla and u will get incredible throughput, performance and compatibility … Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 21 minutes ago, msgreenf said: I am a big fan of Ruckus. Best Wifi i have ever used...wife has complained 0 times about it feeling slow and that is only with 500MB internet... Ruckus is a pretty obscure brand in Canada. I'm not going to switch to a brand that has no formal presence in my country. Quote Link to comment Share on other sites More sharing options...
PumpUpVolume Posted January 29 Author Share Posted January 29 17 minutes ago, Amr said: I would say Ubiquiti UniFi UAP-6, also set it and forget it, just don’t waste hours tweaking it and screwing everything in the process, leave it vanilla and u will get incredible throughput, performance and compatibility … I'm pretty certain that there were other people on this thread that claimed to have the same issues with their NEEO that I am having - yet they are running Ubiquiti hardware. Could someone please clarify this... are you any of you who are experiencing the discussed NEEO issues running the Ubiquiti UniFi UAP-6 or similar? Quote Link to comment Share on other sites More sharing options...
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