zaphod Posted January 26, 2023 Share Posted January 26, 2023 I just received an email from C4 about being able to renew your 4sight from within the app. I have the latest iOS app installed, but I do not appear to be able to renew 4sight. Where exactly do you find this? Os is it possibly not available outside of the US? (I am in Canada) Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 26, 2023 Share Posted January 26, 2023 What app os3? Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted January 26, 2023 Share Posted January 26, 2023 10 minutes ago, zaphod said: I just received an email from C4 about being able to renew your 4sight from within the app. I have the latest iOS app installed, but I do not appear to be able to renew 4sight. Where exactly do you find this? Os is it possibly not available outside of the US? (I am in Canada) Go into setting - 4 sight and you can do it from there Quote Link to comment Share on other sites More sharing options...
zaphod Posted January 26, 2023 Author Share Posted January 26, 2023 When I go into Settings - [System Name] it shows 4Sight >Expires 28 Jun 2023 When I click on that I just get a bunch of screens where I can launch videos about 4Sight This is the OS3 app, iOS version 323.1.2.2 dated 2023-01-14 Am I looking in the wrong place? Quote Link to comment Share on other sites More sharing options...
bnorman Posted January 26, 2023 Share Posted January 26, 2023 @zaphod, you are in the right spot. On the page with with 4Sight videos, there is a button at the bottom. This button can do one of a few different things depending on your locale and your current 4Sight subscription status. If you don't qualify to purchase 4Sight through the app for some reason, this button will be labeled "Contact Smart Home Pro". Otherwise, it will either be labeled "Renew 4Sight" or "Subscribe to 4Sight" and take you into a 4Sight purchasing flow. If for some reason you get a "Contact Dealer" label let me know and I can look into which situations cause that to happen. Quote Link to comment Share on other sites More sharing options...
zaphod Posted January 26, 2023 Author Share Posted January 26, 2023 Yes, at the bottom for me it says "CONTACT SMART HOME PRO". For the last few years I have renewed my 4Sight subscription through the web page. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 26, 2023 Share Posted January 26, 2023 @zaphod@bnorman Canadians aren't allowed to pay for 4Sight via the app apparently (I don't see it on either iOS or Android) Quote Link to comment Share on other sites More sharing options...
zaphod Posted January 26, 2023 Author Share Posted January 26, 2023 48 minutes ago, Cyknight said: @zaphod@bnorman Canadians aren't allowed to pay for 4Sight via the app apparently (I don't see it on either iOS or Android) You would think that they wouldn't send that email to Canadians. I am pretty sure that they have your country in the database. Quote Link to comment Share on other sites More sharing options...
GregCAMS Posted January 26, 2023 Share Posted January 26, 2023 cool just did mine - also noticed they have a HALO setup function in the settings. Didn't notice before Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 26, 2023 Share Posted January 26, 2023 5 minutes ago, gregheard said: cool just did mine - also noticed they have a HALO setup function in the settings. Didn't notice before Halo setup is part of OS 3.3.2 … GregCAMS 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 27, 2023 Share Posted January 27, 2023 1 hour ago, zaphod said: You would think that they wouldn't send that email to Canadians. I am pretty sure that they have your country in the database. So, had some feedback, and check if your Country is set to Canada or US properly. In my case, it was somehow blank. Can't confirm that fixes it yet as I assume it may take a moment for it to pull that through the system and I'm out the door.... Quote Link to comment Share on other sites More sharing options...
zaphod Posted January 27, 2023 Author Share Posted January 27, 2023 I am assuming that the country setting is done on my.control4.com through your account setup. That is set to Canada. It is possible that the app was downloaded by a "US" Apple ID as I have multiple Apple IDs for various countries. When I initially installed the app it may have been from the US app but I am not 100% sure. And I don't know if that would make a difference anyway. Quote Link to comment Share on other sites More sharing options...
Amr Posted January 27, 2023 Share Posted January 27, 2023 No, it’s irrelevant where u download the app from, can u add payment? Quote Link to comment Share on other sites More sharing options...
Amr Posted January 27, 2023 Share Posted January 27, 2023 5 hours ago, zaphod said: I am assuming that the country setting is done on my.control4.com through your account setup. That is set to Canada. It is possible that the app was downloaded by a "US" Apple ID as I have multiple Apple IDs for various countries. When I initially installed the app it may have been from the US app but I am not 100% sure. And I don't know if that would make a difference anyway. Am in Egypt and I can easily renew from the app, I added my payment as well in the app! Quote Link to comment Share on other sites More sharing options...
zaphod Posted January 27, 2023 Author Share Posted January 27, 2023 5 hours ago, Amr said: Am in Egypt and I can easily renew from the app, I added my payment as well in the app! No, at the bottom of my screen it says Contact Smart Home Pro Quote Link to comment Share on other sites More sharing options...
prabeau Posted January 27, 2023 Share Posted January 27, 2023 10 minutes ago, zaphod said: No, at the bottom of my screen it says Contact Smart Home Pro Same here Quote Link to comment Share on other sites More sharing options...
Amr Posted January 27, 2023 Share Posted January 27, 2023 Okay so it’s locked for Canadians’ !! Quote Link to comment Share on other sites More sharing options...
bnorman Posted January 27, 2023 Share Posted January 27, 2023 17 hours ago, Cyknight said: So, had some feedback, and check if your Country is set to Canada or US properly. In my case, it was somehow blank. Can't confirm that fixes it yet as I assume it may take a moment for it to pull that through the system and I'm out the door.... This is correct. I have received confirmation that in-app 4Sight purchasing is currently locked to Canada and US. So if you are in one of those two locations and are unable to purchase, you need to go to customer.control4.com and make sure that your country is set properly. There was a period of time a while back where setting your country wasn't required, so that would explain why some longer standing accounts have blank information. Quote Link to comment Share on other sites More sharing options...
SpencerT Posted January 27, 2023 Share Posted January 27, 2023 I'm on Android in the US, app 323.3.08. address is already set as US. My account is setup for auto renew at customer.control4.com. I don't have the option under settings / 4sight for auto renew in the app, have the contact smart home pro button instead. Quote Link to comment Share on other sites More sharing options...
zaphod Posted January 27, 2023 Author Share Posted January 27, 2023 2 hours ago, bnorman said: This is correct. I have received confirmation that in-app 4Sight purchasing is currently locked to Canada and US. So if you are in one of those two locations and are unable to purchase, you need to go to customer.control4.com and make sure that your country is set properly. There was a period of time a while back where setting your country wasn't required, so that would explain why some longer standing accounts have blank information. I tried resetting my country to Canada but still no go. So it looks like it doesn't work for Canada, but it appears to work for US, Egypt(Amr) and UK (Gary Leeds). Quote Link to comment Share on other sites More sharing options...
prabeau Posted January 27, 2023 Share Posted January 27, 2023 9 minutes ago, zaphod said: I tried resetting my country to Canada but still no go. So it looks like it doesn't work for Canada, but it appears to work for US, Egypt(Amr) and UK (Gary Leeds). Again same here Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 27, 2023 Share Posted January 27, 2023 On iPhone it now tells me Cancel 4Sight, so it seems to be working there for me. Not on Android though Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 27, 2023 Share Posted January 27, 2023 Note that I'm working with a few people in C4 on it. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 28, 2023 Share Posted January 28, 2023 Feature is not yet implemented on Android. Only exists for iOS Quote Link to comment Share on other sites More sharing options...
Amr Posted January 28, 2023 Share Posted January 28, 2023 Am not on beta, am on official final IOS release 323.1.2.2 Quote Link to comment Share on other sites More sharing options...
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