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Posted

I have a puzzling problem with two 8" T4 touch screens.  A few weeks ago, both of them started intermittently flickering; imagine the screen shifting to the left and back very rapidly to create a flicker.  We have 7 other touch screens of different types (5 T4 10" screens and 2 T3's), all of which are fine.  While I cannot reproduce the flickering on demand, it seems to be much more likely when the brightness is low, and I have seen this behavior begin immediately after a programmatic change in brightness on numerous occasions.  At a minimum, it's highly correlated with changes in brightness and with low brightness settings.

I would have assumed this to be a hardware problem, but I'm mystified that the same issue happened at exactly the same time on both of our 8" T4s.  It seems pretty unlikely that hardware failures would happen simultaneously on two units.  It makes me wonder if this was a bad software update to the touch screens instead.  

Is this a hardware issue that I should seek replacements for? Or should I just wait for a software fix?  I imagine replacements are going to take forever and a day to arrive, so I'm hoping for the latter.

Thanks


Posted

I would have concluded the same as you.  Hardware being more likely bit both failing at the same time tends to imply software (or power surge damage of some sort).

Have you checked that your T4s (working and broken) are all on the same software version?  You could have your dealer reflash the 2 problem Touchscreens…

Posted
1 hour ago, DLite said:

Is this a hardware issue that I should seek replacements for?

Take a video when it happens next and get them replaced. This is a known issue with certain batches of 8" T4 screens

Posted
8 hours ago, Cyknight said:

Take a video when it happens next and get them replaced. This is a known issue with certain batches of 8" T4 screens

Thanks, that is good to know.  I guess it was just an unlucky coincidence that they both went south at the same time.

  • 4 weeks later...
Posted
On 5/4/2023 at 12:36 AM, DLite said:

I have a puzzling problem with two 8" T4 touch screens.  A few weeks ago, both of them started intermittently flickering; imagine the screen shifting to the left and back very rapidly to create a flicker.  We have 7 other touch screens of different types (5 T4 10" screens and 2 T3's), all of which are fine.  While I cannot reproduce the flickering on demand, it seems to be much more likely when the brightness is low, and I have seen this behavior begin immediately after a programmatic change in brightness on numerous occasions.  At a minimum, it's highly correlated with changes in brightness and with low brightness settings.

I would have assumed this to be a hardware problem, but I'm mystified that the same issue happened at exactly the same time on both of our 8" T4s.  It seems pretty unlikely that hardware failures would happen simultaneously on two units.  It makes me wonder if this was a bad software update to the touch screens instead.  

Is this a hardware issue that I should seek replacements for? Or should I just wait for a software fix?  I imagine replacements are going to take forever and a day to arrive, so I'm hoping for the latter.

Thanks

Same issue here. Two T4s. Horrible. C4 regional rep coming to our home. Repeated issues with Core 1, all neeos dying. Two new T4s bad

Posted
1 minute ago, penn65000 said:

No idea but Diamond dealer or equivalent 

I don't care your dealers status. 

Are you running 3.3.3 you should 

Posted

I am starting to notice flickering on my T4 also, but it appears to only happen at night after like 9/930.  And I have it auto shut off at 10pm every night.

Posted
1 hour ago, eggzlot said:

I am starting to notice flickering on my T4 also, but it appears to only happen at night after like 9/930.  And I have it auto shut off at 10pm every night.

 

Posted
3 hours ago, eggzlot said:

I am starting to notice flickering on my T4 also, but it appears to only happen at night after like 9/930.  And I have it auto shut off at 10pm every night.

Interestingly, that is exactly how mine started too.  By any chance, do you have auto-brightness turned on, so that it dims at night?  I notice it seems more likely when brightness changes, and especially when it gets dimmer. (However, this is not a hard and fast rule, only something that appears to predict relative risk.)

Posted
3 hours ago, eggzlot said:

I am starting to notice flickering on my T4 also, but it appears to only happen at night after like 9/930.  And I have it auto shut off at 10pm every night.

Don’t know re autobrightness but don’t car. Told C4 to replace them all and all our neeos. Regional rep coming to our house. 

Posted
4 hours ago, penn65000 said:

Don’t know re autobrightness but don’t car. Told C4 to replace them all and all our neeos. Regional rep coming to our house. 

What poe switch are you using? 

 

  • 1 year later...
Posted

Can anyone tell me for how long I can get a replacement with that issue? - 2 out of 3 just started and they are two years old

Posted
2 hours ago, blub said:

Can anyone tell me for how long I can get a replacement with that issue? - 2 out of 3 just started and they are two years old

Have your dealer RMA. C4 had screen issues with first run of T4. We waited for it to be fixed, then most of our T4s (AFTER the fix) had same issue so C4 replaced them. Pressure them and they should replace for free. They had bad screens for first two T4 screens used. Then had issues again if screens were on 24/7. 

Posted
11 minutes ago, Control4Savant said:

C4 doesnt just rma products because you pressure them. 

They did for me. Took all our neeos back too after I sent them clip of one of their senior employees at a conf Pooh-poohing the neeos as an interim step or something of the sort (after 2/3 had screen failures and most of bases stopped charging because of alignment issues). Credited us for all the neeos and replaced T4s in two houses. Twice in one house. Wrote to the ceo and copied the attorney general. 

Posted
3 minutes ago, penn65000 said:

Took all our neeos back too after I sent them clip of one of their senior employees at a conf Pooh-poohing the neeos as an interim step or something of the sort (after 2/3 had screen failures and most of bases stopped charging because of alignment issues).

Just to be clear, it was not a secret that the Neeo was an interim step, since the processor running the Neeo was a similar generation and spec to the hardware running the SR260, and the Wifi hardware in them had a lot of peculiarities with what access points they 'preferred'.  It was possible to get them rock solid, but there were definitely issues at release, and the Halo has addressed many of those issues.

That said, IMHO the NEEO team did a good job squeezing out the most that chip could do, the Neeos are a pretty snappy and responsive remote.  I use half a dozen of them around the house, including in guest areas, and don't have any ongoing issues.

I'm sorry you had screen issues, but that was not an overall issue with the Neeo remotes, and I've not heard of many charging base issues either.

RyanE

 

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