Timberock Posted June 1 Share Posted June 1 (edited) We had a power outage this morning around 7AM and our HC250 controller running 2.6.10 is not unable to reconnect to wired or wireless network. I have tried power cycling the controller and even leaving it unplugged for several hours before trying again. On power up the Wifi light on the front will flash slowly for about 10 seconds then go dark. The Link and Data indicators never illuminate but it shows it has power. I located the controller on my network via the routers client list and attempt to connect to it via web browser. It fails to connect and alternates between the following messages: Connection Unavailable The connection to the controller is currently down. This is often a result of a network issue. Please wait while we attempt to re-establish a connection. If this problem persists, please contact your dealer. Checking the controller state. Please wait a moment for the process to complete. What is the next troubleshooting step I can take to attempt recovery? Network Reset? Factory Reset? Something less ominous? Edited June 1 by Timberock Updated troubleshooting attempts. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted June 1 Share Posted June 1 I would try a network reset, and then a factory reset if that doesn't work (assuming you have a project backup you can re-load after the factory reset) Quote Link to comment Share on other sites More sharing options...
Timberock Posted June 1 Author Share Posted June 1 I rebooted the router as a precaution and then attempted multiple network resets of the HC-250. While I can still see the controller on my network nothing can connect to it. The only cp4 backup file I could fine is 3 years old so if I factory reset there is a minor chance I might loose some minor lighting timing adjustments and I guess it is possible a light switch or two as I cannot recall when the last were added. Any other options for recovery before I get brave and hit the reset button? Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted June 1 Share Posted June 1 nope - other than to mention that perhaps you may have a more recent cloud backup if you have 4sight. Quote Link to comment Share on other sites More sharing options...
Timberock Posted June 1 Author Share Posted June 1 Great call on the cloud backup as I do have 4Sight. Thank you for the assistance thus far. The good news is I was able to download a backup from this morning prior to the power outage. The bad news is the factory reset and subsequent network resets are not having any effect. I can see the LEDs on the front panel go solid and then it attempts to startup and make a Wifi connection which fails. The controller is then visible on my network via a wired connection but I still am unable to connect to it. Any ideas on next steps? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 1 Share Posted June 1 Upgrade to new hardware. The hc250 owes you nothing chopedogg88 and South Africa C4 user 2 Quote Link to comment Share on other sites More sharing options...
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