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Can't connect to Director


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EA-5 (running 3.4.2) suddenly unable to connect.  I can see it in System Manager, and connect to it/reboot it.  But I can't connect to it via Composer, and can't connect on app or with remotes.

Have rebooted the EA-5 a couple of times, and disable/re-enabled director and broker in System Manager.  Still no luck.

Controller does not show up in the 'Connect to Project' Box when I open Composer, although when I add it manually (Host Name/IP Address), it does show up with the correct OS Version.

Any ideas ?

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2 hours ago, OceanDad said:

Used Image Updater to reimage the controller, then restored from backup.  Looks like it’s back in business but I’m wondering if this EA-5 might be on its way out. 

I had the same thing happen to an EA-5 that had been in service only a few months. It happened after what should have been an innocuous OvrC reboot: I could not access it via Composer or access via touchscreens or remotes, but could see it on system manager. After the re-image, it has been fine for 6 months (knocks wood).  So, maybe there is hope that yours is still healthy.

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