Lost all digital audio zone

[Math]

Hi,

I dont know why but i lost all my music area.  

- All my tv work , i can change video and sound vs all my tv.

- But i cant play the tv audio in my music only room (in the past i can)

- If i click on a music room. Listent - Siriusxm - Channel , they try to load the Channel and after 5 secs its stop. I can reclick on the channel but same thing.

- And i cant see those rooms with only music. in the ''audio select'' space to add room when you listent something.

 

EA5 2021

triad 24x24 audio matrix

 

 

Thanks for your Help.

[chopedogg88]

First thing I would do it try rebooting your Ea5 and see if that fixes it.  Also reboot the audio matrix while you're at it.  You can just unplug them, wait a minute and plug them back in. 

[Math]

Hi,

I allready try and did nothing. 

Thx for the answer.

[Matt Lowe]

sounds like an issue with the connections or possibly the app. you can uninstall and reinstall to rule that out pretty quickly. Beyond that this is something a dealer would need to trouble shoot. if your original dealer cannot help Send me a message i can take a look pretty quickly in most cases.

 

[Math]

Hi Matt ,

When you say the app you talk about seriusxm app ? because its not only that one. its all the music app are not ok.  Do you want to DM me to talk about what you verify and how mutch it cost ?

 

Thanks

[Matt Lowe]

17 hours ago, Math said:

Do you want to DM me to talk about what you verify and how mutch it cost ?

 

 

sent

[Math]

Hi, i found this error. How i can fix that ?

 

SELECT_AUDIO_URL_ERROR 

 

-->  12/24/24 15:08:31.944
ReceivedFromProxy: 5001
Play
----PARAMS----
SEQ = 136
NAVID = e8ab5a057a9831b7-9b1fa61d-4085-9e3f1959537299c428d1d818b5bc
LOCALE = fr_CA
ROOMID = 80
----ARGS----
playOption = RADIO
itemType = station
parentId = catalog/playlists/
id = B0DR26X8R3/
screenId = ListScreen
isPlayable = true
<--
Attempted to Log Play Event on unknown queue:    user    0    NEW_TRACKS_ADDED    table: 0xaa10bd38
-->  12/24/24 15:08:32.799
ReceivedFromProxy: 5001
SELECT_AUDIO_URL_ERROR
----PARAMS----
ROOM_ID = 80
STATION_URL = https://d2qhcol036tlr5.cloudfront.net/api/manifest.m3u8?dmid=212906288&m=m&c=cf&bl=256k&s=true&e=1735072200000&v=V2&r=e08056fc-0592-40c1-966c-4eedfa0f0034&region=NA&Expires=1735072200&Signature=dVt4eny8sgo3S4pviPnFDrE3IoxoIwm2BsE7ZUipPgLMfKSo22X3qFH6W-9HHRJN2YouSz8VQ0UJJiN56udAad6nEERP5H4hkAlwyxK0NFYOcQspLDA5UlgImJfKi8hmB4av4-o2CALV9O0K4YfBAYAzti9ym5s1JBUW1dBgWEFTDw6SYpLniJ8XMWFILbCCPQIzlt0ZAbQMWJXLIa7hyjQcymP98W08zpvaDqCw1E07A2kEzJQ7V-UH7cD-chnaR4I6NNOQD40RUdns3B0kQtkdxiULtmIWv3FaH3m64EDBnPwbTYOq3wcvcCsfNhxhMLE-Bu4r76tOy9bYs~nAwg__&Key-Pair-Id=K2P3VGSQD60INC
QUEUE_INFO = 3
<--