mfjv4 Posted March 20, 2006 Share Posted March 20, 2006 Jim, HELP!From your posts on the control4 forum I know you're aware of the remotes sometimes freezing up. I think it's important to put a couple 'safe guards' in place in the interim to maintain customer sat (end customers). I was demonstrating the speaker point at loud volume for a customer when I needed to take a call. I went to lower the volume and the remote was 'dead' .. just the room identifier was showing.. it would accept any house or mute button depress-ions. I went to my laptop and refreshed navigators and it came back. By then the customer was unimpressed!I don't know where the hang up is, i.e. in the remote, in the link between it and the controller, in the controller, etc, etc... I'd like to know if C4 is looking into identifying where the hanging is occuring. Can C4 provide in the interim a means to push a button or combination of buttons to allow the remote to re-establish connection and coherency with the controller immediately. We know that issueing a Navigator refresh does the trick, but maybe there are ways to restore the remote's control without going back to Composer.Thanks for our help and support.. marcel Link to comment Share on other sites More sharing options...
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