This sounds like something you'd need to take up with My Movie - we're also investigating why there are a number of people that have this issue. Firewall check as well I think: First, please confirm that the 'Enabled' box in Collection Management - Settings - Remote Control Server is checked. Second, please confirm that the My Movies tray application is running, even with the Collection Management program closed. Next, please copy and paste the following command into a web browser on the machine running Collection Management. http://127.0.0.1:51414/?command=ping If it returns a 'could not be found' error then please try disabling any firewalls on the local PC and try again. If it still fails, then you the problem is with My Movies; normally we'd suggest uninstalling and reinstalling, but you've already tried that. If the first command fails and the second command shows an XML document then the firewall needs configuring to allow incoming connections on TCP port 51414.