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seth_j

Control4 Dealer
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seth_j last won the day on November 11 2021

seth_j had the most liked content!

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    http://www.blackwiredesigns.com

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    Florida

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  1. You're getting a few people mixed up here -- and its adding confusion to the conversation. Original dealer wasn't on the job. New dealer called and was denied based on policy. Homeowner called and was rude to our tech support guys (yes we have the recording). We reached out to new dealer who ghosted or was busy or whatever to try and help fix. After not hearing anything back over the weekend we [Blackwire] proactively followed up with the original dealer and got everything squared away. Issues like this are extremely rare and we have the policy in place because the customers we service (dealers) overwhelmingly understand why its in place. You guys can keep bitching and moaning about nonsense you can't do anything about unless you own 1) Control4 or 2) Blackwire but everything is all good now because thats how we work at Blackwire. We're all former dealers here and we don't leave anyone hanging -- including people who call and are not nice on the phone -- because we have all been there. tl;dr everything was fixed because we are not assholes like the OP suggests but that won't matter here because there's a dead horse to beat
  2. We worked on fixing the other bug and ended up creating another I guess. We tested this for a full weeks without this issue coming up. Not sure what you are seeing here. Maybe a reboot is in order for you too. In theory you shouldn't have to mess with your API key or reselect the system if everything was working before the driver updated. Emphasis added... If the driver was in a non-functioning state where the system wasn't selected it probably didn't update correctly. I'm still not sure why it was getting in that state before but there are a lot of factors. It seems a reboot of the controller fixes most issues if the update process doesn't work. There is a UI bug I'm trying to track down in composer where the drop downs are not showing what was selected. You can click off the driver (on to another driver) and back and it will be set. Weird.
  3. My experience with Bluetooth -- every version of it, even the "good" version -- has been less than stellar. Its shit technology that is never implemented correctly by the vendor or manufacturer. Maybe next year they'll get it right. Hard pass. Use something that works. Bluetooth -- It'll be awesome next year!
  4. oh yeah! Big improvements since then. most of it in 1.8.4.
  5. If you aren't getting events I can almost guarantee you're not on 1.8.5. Major, major improvements went into 1.8.4 both on the server and driver and one small edge case bug fixed in 1.8.5. We're super happy with how this is working now. Unfortunately, at C4's request, we haven't implemented an auto-update on our drivers so you'll have to do it manually.
  6. Just because they have an Ethernet port doesn't mean they publish an API to program to. In any event there is very little difference between ethernet and RS232 -- RS232 is older and typically better supported. Plus with RS232 you can install an optical isolator to protect the rest of your system from lightning rather inexpensively -- which may not be an issue where you are but here it would be disastrous not to protect the system.
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