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About hunger

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    Control4 End User
  • Birthday March 1

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    Los Angeles, CA

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  1. Mitch just helped me out with a project. In over a dozen years of owning a Control4 system I have never had a better experience. I highly recommend him.
  2. Thanks! I have done so. Henry Sent from my iPhone using Tapatalk Pro
  3. From initial launch mine takes about six seconds to connect and the screen to appear over a cellular connection which, from what I remember, was about the same under 2.x. Sent from my iPad using Tapatalk Pro
  4. Hi Jonathan, I am thrilled that you have volunteered to get involved. It's really painful for customers when issues are encountered that are likely beyond the purview of a dealer to address. My issue is regarding camera integration. The iOS version of the Control4 app for version 3.x frequently (>95%) crashes when tapping on a camera image to bring up a live view. Using Xcode and downloading the crash logs, it is crashing in SurgeiOS, which I suspect may be https://github.com/Jounce/Surge. The Android version does not crash and displays the video as expected. I am using three channels of an Axis M7014 four-channel SD video encoder with analog cameras and an Axis M1025 camera. I have tried uninstalling and reinstalling the app, etc. Incident Identifier: F1477E85-6108-449F-98A0-1266B6DB3957 CrashReporter Key: 97269969dc1691ac0bc60ec3d38692333aceb731 Hardware Model: iPhone11,2 Process: Control4 [32739] Path: /private/var/containers/Bundle/Application/175E6D19-B5FD-405A-9C3C-217400C3FA5D/Control4.app/Control4 Identifier: com.control4.app3 Version: 95 (3.1.3) AppStoreTools: 11B48b AppVariant: 1:iPhone11,2:13 Code Type: ARM-64 (Native) Role: Foreground Parent Process: launchd [1] Coalition: com.control4.app3 [2204] Date/Time: 2019-11-29 12:39:06.3211 -0800 Launch Time: 2019-11-29 12:29:49.2211 -0800 OS Version: iPhone OS 13.2.3 (17B111) Release Type: User Baseband Version: 2.02.12 Report Version: 104 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000004 VM Region Info: 0x4 is not in any region. Bytes before following region: 4310843388 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START ---> __TEXT 0000000100f24000-0000000100f28000 [ 16K] r-x/r-x SM=COW ....app/Control4 Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [32739] Triggered by Thread: 26 Thread 26 name: Dispatch queue: com.apple.root.default-qos Thread 26 Crashed: 0 SurgeiOS 0x00000001029923f8 0x102974000 + 123896 1 SurgeiOS 0x00000001029922ac 0x102974000 + 123564 2 SurgeiOS 0x0000000102990c40 0x102974000 + 117824 3 SurgeiOS 0x0000000102a0910c 0x102974000 + 610572 4 SurgeiOS 0x0000000102981c38 0x102974000 + 56376 5 SurgeiOS 0x000000010298046c 0x102974000 + 50284 6 SurgeiOS 0x00000001029802c0 0x102974000 + 49856 7 SurgeiOS 0x0000000102980170 0x102974000 + 49520 8 Control4 0x0000000100fe45e8 0x100f24000 + 787944 9 Control4 0x0000000100f5c690 0x100f24000 + 231056 10 libdispatch.dylib 0x0000000181b88b7c _dispatch_call_block_and_release + 32 11 libdispatch.dylib 0x0000000181b89fd8 _dispatch_client_callout + 20 12 libdispatch.dylib 0x0000000181b8c414 _dispatch_queue_override_invoke + 672 13 libdispatch.dylib 0x0000000181b98bd4 _dispatch_root_queue_drain + 348 14 libdispatch.dylib 0x0000000181b99384 _dispatch_worker_thread2 + 120 15 libsystem_pthread.dylib 0x0000000181befa54 _pthread_wqthread + 216 16 libsystem_pthread.dylib 0x0000000181bf5c7c start_wqthread + 8 This is not a new problem. It was a problem that I had hoped would go away when upgrading from 2.x to 3.x but did not. I don't recall when it started happening but it was a quite a while ago when upgrading the iOS Control4 2.x app from one version to another. I can send you the crash dump to if you like. I didn't want to attach it just in case it contained anything that should be private. Henry P.S. It also crashes on iOS 13.3 with a SIGSEGV in thread 0 but I did not want to bother you with that.
  5. Although the Speaker Point still appears to be available, https://www.control4.com/solutions/products/speaker-points/ , I have read it is no longer supported in OS 3.0. Do you know if the Control4 4-Zone Matrix Amplifier (C4-8AMP1-B) (https://www.control4.com/solutions/products/amplifiers-and-receivers/) is still supported in OS 3.0? I have the audio matrix switch so assuming I can route the decoded stream from an EA-n or an HC-800 to the matrix switch, I would think that I could feed the matrix amp. I think that would be a lot cheaper than getting four Triad One devices.
  6. So I am trying to learn more about the Triad products to replace my SpeakerPoints but when I click on the download spec links for them on the C4 web site it asks me to provide dealer login credentials. Seems strange that I would need to be a dealer to learn more about C4 products I am contemplating buying. Sent from my iPad using Tapatalk
  7. Thanks , Pounce. I hadn't thought of that! I probably have one sitting around.
  8. Thanks. So which should be the master, the HC-800 or the EA-3? Sent from my iPad using Tapatalk
  9. The power supply in my HC-300 has given up the ghost, its power supply has been discontinued by its manufacturer and none are available through distribution, and I was unable to find a suitable drop-in replacement, so I was looking into my options. I can buy a used HC-300 on eBay and use its power supply or I can look to the future since the HC-300 is not supported on 2.10. My current setup is an HC-800 and an HC-300, running on 2.9.1, so maybe I should replace the HC-300 with an HC-250, or replace the HC-800 with an EA=3 and the HC-300 with the HC-800, or replace the HC-300 with an EA3. Any opinion as to the best option? Regardless, is there a publicly-accessible source of information that shows the first and last versions of the Control4 software that work with the various Controil4 hardware devices, including extended support (continues to be supported but no new software such as the Speaker Point)?
  10. My HC300's power supply has given up the ghost as well. I'll just buy an HC300 on eBay and cannibalize its power supply.
  11. My TV's firmware is up to date. I contacted Sony when the symptoms first appeared but since the TV is more than two years old it is out of warranty and Sony will only provide out-of-warranty service which is basically the community boards. Doing a Google search reveals lots of other people experiencing the same symptoms.
  12. I've been having the same problems with my XBR-75X850C for quite some time. I unplug the TV and plug it back in again and it works for a short amount of time and then vanishes from the network. I see the same symptoms regardless of whether Ethernet or Wi-Fi. It is the only device on the network that is having issues.
  13. I have had Control4 in my home for over 11 years and have had Simple Control since it was first released as Roomie Remote. Both are great products that I use every day. Cost aside, as I find both very cost-effective, a big benefit of the latter is that Simple Control allows me to make the changes I need to my system configuration to support my relatively frequent additions to and replacements of my home entertainment devices without involving my Control4 dealer and incurring the cost thereof, not to mention allowing me to add my own “drivers” for otherwise unsupported devices. Then again, most would consider my needs atypical. Henry Sent from my iPad using Tapatalk
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