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Cyknight

Control4 Dealer
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Everything posted by Cyknight

  1. Airplay is not direct to a controller, but it does work for TuneIn, 2 separate stations is possible (more than that even) - or if you have airplay to the audio IN on a controller you could be listening to that and to tunein in another location.
  2. serial is not intended to run over those lenghts - so having the ICT next to the 250 would be the recommended way to go.
  3. There are 3.5mm to serial adapters available for the 250, as mentioned in my little list though, they use up one of the IR ports each.
  4. HC-250: Processor index rating : 500 4 IR ports, 2 of which can be used for serial ports alternatively using the correct cable 1 contact 1 relay 1 audio out using 3.5mm 1 audio in using 3.5mm HDMI out Component out Internal zigbee and wifi antennae PoE power option (take note of existing limitations on that) Small format, easy wall mount option HC-800: Processor index rating: 1300 6 IR ports. 2 dedicated serial ports 4 contacts 4 relays 2 audio out using rca 1 digital coax audio out 1 audio input using rca HDMI out Component out external zigbee and wifi antennae with increased range, option for extended antennae available No PoE wider, standard rack-width format - not suitable for hidden installation behind TVs etc.
  5. Actually, the restore stick will not work on the 800 (or the 250, or the v2's of the 200 and 300) - install (which really should be called update) stick WILL work (assuming your current version isn't 2.0.x) to UPDATE the controller, though it won't do a thing to factory restore or roll-back any controller.
  6. ? Factory restore button will bring back the firmware to whatever it came on (a year later now I thing that's 2.4 or 2.5 for current shipping), no other 'downgrades' are supported. If it brings you to a lower version than where you want to be you can go back up. Not sure what version you want to go down too, but at this point 2.5.2 is a stable release, only thing that I can really think of where you may want to be that's lower than that is 2.4 - 2.2.4 was stable as well but 2.4 is just as good and with added fixes and features. What version do you want to bring it to?
  7. Yes, it will retain tags and artwork, names, artists/actors, you name it. Yes that would be the proper order. If worried, do the proper thing - make a project back-up with media ANYWAY before doing any of this. Worst case you simply reload that back-up, nothing gained nothing lost.
  8. Odd that corrupt file, rarely seen that one...but you can delete both. MIND you, no backing up will NOT work as it will back up the mm.db file (and likely the 'corrupt' file too. Exporting media libraries is done in XML, that's correct. Yes you'll need to make one for each 'storage location' that shows up under media - stored. So you would delete the file, then re-boot the controller (this will force it to create a new one), after that import the .xml files to their respective locations. Keep in mind that there is NO guarantee that the media import won't corrupt the mm.db, but at least it's worth a try (and seems to work fairly often) as it won't hurt and could prevent you losing lots of time/work put into 'cleaning' your files. Understand also that it's not impossible that a single song/file you have on the storage device is causing the corruption, so it could occur again (once again this is more a preliminary warning, usually this is not the case).
  9. It's possible that the culprit is you mm.db file (the file on the controller that contains all your media info - though not the actual data). I've not seen it cause this particular issue, but I've seen it cause lots of odd behaviour. It can be deleted, and you can try exporting the media list before and importing after if you did lots of editing (export playlists as well if you have lots and/or programming attached). the file will be rebuilt from scratch on controller reboot, and usually importing the media lists doesn't bring back the corruption (but I'm told it can).
  10. Note that scanning will CHECK the whole current library and vs the files on the drive used to check for removed or added files - and then is actually scans the new files to obtain the data. It does not completely re-scan every file in the library for info.
  11. Yes very And as posted - the "proper" way to do this is using....the proper set-up and stop using "original remotes" just like you would for TV. This isn't always full-proof (streaming you phone to an airplay piece comes to mind as you might use that phone outside the system) but it goes a long way. Yes, putting in the hardware you need to do what you want to do is the way to go - and yes that may be more expensive. In the end such is life. You can't expect to cut back on cost and retain the same functionality endlessly. Can C4 "fix" this - possible. Will they - possibly. But if you want this and everything else right now - it would require C4 to poor even more resources into R&D, which would just mean that they would need to raise the prices - so instead of paying for more equipment, you'd just be paying for more expensive equipment. The solution can also come from third-party hardware (yes more/the right hardware) - in fact VideoStorm seems to have been tackling some of these issues with their Netplay device - I'm waiting for my personal piece to come in to test this. Yes, of course all these things get communicated back to C4 - as I said earlier on, you are not the first one, let alone the only one, to come across this - if anything dealers were. Do understand that most dealers have no open, direct line of communication to the engineers that tackle this sort of stuff - our first "contacts" are reps and tech support. But most of us do not sit by idly and ignore issues - if we did, would we even be on here? The dealer "community" as a whole is quite vocal towards C4 through the mediums we do have available. And I think these forums alone are proof enough that we are far from unwilling to communicate back to you what we can.
  12. Yes you can just use analogue audio - but you need to remove the audio path from the hdmi or it will take preference every time (use a virtual converter to go hdmi to dvie thn one to go back to hdmi). And yes m4a/aac works now - but they need to have DRM removed (which itunes store now is)
  13. Unfortunately (and annoyingly) the HDMI volume output is not adjustable (neither is the digital coax one). This does and always has existed on the stereo outs for "balancing" purposes.
  14. You're not really going crazy - this is indeed a not uncommon issue when using something like this, or iTunes from a computer, or airplay via a phone. Another example is having HDMI distribution and using speakers for those sources, but having a local source connected only to the TV (game console for example) that uses TV speakers For many of these the problem is that source volume control is exposed via apps etc - there's no "hiding" those remotes. When possible try to refrain from using any "source" volume control, but this isn't always realistic. If the source has discrete volume and the driver has this option, you can also program on source selection to set the source's volume to x%, but again this is not always possible. Or, do it the other way around - when selecting a source that has volume control, set the amp volume to x%. Room defaults can be used for this, but programming it per source allows for individual settings per device. All of these are work-arounds, but changing how all this works is a MAYOR change that as mentioned would possibly cause issues of it's own - especially if this were rushed through. I imagine no-one would be very happy if a dealer would come to them with something along the lines of - "We can fix that volume problem you're having, but we need to reprogram your whole system - and it'll take xx hours to do so, so the bill would be......Oh and if you want to do any updates, it'll require the same reprogramming, whether you have these volume issues or not...."
  15. To be clear - you can actually define up to 4 audio and volume endpoints - 2 for audio only and 2 for video's audio, plus corresponding volume endpoints. Above mentioned option is indeed a good way to take care of example 2, because the issue there has little to do with audio or volume endpoints it's audio paths. Example 1 is, however depending on setup, the dual audio/volume paths can provide the solution. Not sure why you would WANT the Sonos to do the volume, but I'll asume there's a good reason. Assuming that the Sonos is fed to say a C4 amp, and the other sources are too, if you want volume control for the Sonos as a source - bind volume endpoint 1 to the Sonos, same for the audio endpoint (a bit of programming may be required to set the amp as well). Then bind audio endpoint 2 to the same audio endpoint and volume endpoint 2 to the amp. This should force the system to use volume on the Sonos for the Sonos source, while using Volume on the amp for the rest (as Sonos isn't in line for the other sources to use so it reverts to endpoints 2. But again not knowing your exact set-up means that there may be more at play so your dealer may well be accurate and the only reasonable way is to have multiple rooms. These limitations are known - and are accepted simply because the advantages of the way the system tracks audiopaths etc outweigh the occasional time these limitations caused by it comes into play. Don't expect it to change any time soon as it would require a major overhaul of the system, one that could potentially mean reprogramming systems from scratch.
  16. Call a dealer. It's asking for a level 2 restore - which may or may not work mind you - it will wipe the system software )if it's the main controller) much like a normal restore (in fact level 2 restore means running the normal restore as well). Understand that L2 restore doesn't always work, so the unit may need to be replaced/sent in for repair. Even if it does work, if the same thing occurs a second time in short order, consider the unit dead.
  17. Which is fair and good policy - but most dealers here will know very well who Matt is (or should?) - and if he wants more known than that that'll be up to him to divulge.
  18. It's been passed on and confirmed to/by C4 so hopefully fixed soon.
  19. No, it will select automatically via the OSD based on connection type, chronological addition and usage. You COULD try to select the media player manually first, then select the movie via OSD - forget if this still works in newer OS versions but it used to in the olden days.
  20. If it's wired, there's no good reason to go with the urts II - it is intended as a wirless option. ESI has relay panels that can be integrated, or any blind with dry contacts or that are low voltage can be done using C4 relays - if you have enough available that would save you any form of interface. It can also be wired fairly easily DIY although some care would need to be taken to ensure it's done correctly for the motor involved. I'm no expert on the costs or exact models of blinds - I just get called in to integrate them, so any specific advise on which are good for you is beyond my knowledge - I do know it also depends on what type of blind you want to begin with (fabric/material weight, shades vs blinds, rotation and double blinds etc) so you're options would get limited there. The only blinds I have myself are heavy duty exterior blinds, so I can't give you much of a reference there either. You may want to consider talking to a blinds specialist to see what they have, and keep integration separate - that may pan out better for you, plus you could do in in steps. Just stay away from no-name brands and battery operated, and beyond that post the blinds they come up with on here and see if anyone knows if they are doable and what their limitations are.
  21. Best way to do blinds is via relays/dry contacts as available. Never fails. If you have wires on-site you certainly don't want to go urts II - it works but not always great depending on interference (and repeater can interfere with ZigBee). And why would you - you have wires. IR doesn't always work nice either - there are sever blinds out there where the induvidual blind control is IR, but the motors require an RF wake-up pripor to responding (this all built into the remotes they have but not really doable through C4 without a lot of "mods")
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