This is really quite simple to test.
If you half-hearted push the button, does it trigger the announcement in the Ring App? If yes, and if the programming is done correctly, every time it will trigger the Control4 programming.
If you half-hearted push the button, and it does not trigger the announcement in the Ring app, then there is something either wrong with the button or how you're pushing it. I'd recommend contacting Ring to get a replacement.