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alanchow

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Status Replies posted by alanchow

  1. Hi, Alan.

    Can you please advise if I'm missing something.

    After installing the Uni-directional driver I'm not getting a feedback telling me if the shades are open or close. 

    Thank you

    1. alanchow

      alanchow

      We have a few shade drivers that have uni-directional control.  You'll need to be specific about which driver.

      Please reach out to our support team via 

      https://chowmain.software/for-integrators/technical-support

      and we can provide you with assistance.

    2. (See 1 other reply to this status update)

  2. Hi,

    Does your driver works on the Formuler Z10 pro Max Android with the IR remote and the C4 system?

    Thanks!

    Ian

    1. alanchow

      alanchow

      Hi Ian,

      We haven't tested it with that particular box however it looks like someone else has tested and has reported that it does work.

      https://www.c4forums.com/topic/39009-fomuler-z10-pro-driver/

      We do however recommend you do you own testing with our 90 day FREE trial before licence purchase.

  3. Alan,

    I am just beginning implement your IFTTT driver and I am impressed with it thus far.   In my research, I noticed another post that suggested the driver cannot differentiate between Google home users.   Is that true, and if it is, are you planning to introduce that functionality in the future?  

     

    Thank you   Brett Krause

    1. alanchow

      alanchow

      It is not a limitation of our driver but if IFTTT itself.

  4. I would be happy to help you test your wiwo driver.  I am currently using the wiwo devices to control a few lamps and a stand of lights on our patio.

    1. alanchow

      alanchow

      Thanks for the offer.  We already have enough beta testers.  The driver should come out next week.

  5. My dealer (Magnolia AV) comes to do my install tomorrow. He wasn't sure whether he is required to pay and download the Koei Full driver, or whether I do that directly. Can you clarify how this works? It looks like the driver can be downloaded without a dealer login, but dealer login is required to purchase the license. Correct? 

    So, let's say the dealer installs the driver and I want to use the two day trial. What then? He has to come back in two days to buy and activate the license?

    Please help walk me through the mechanics of this process.

    Thanks!

    1. alanchow

      alanchow

      They are two seperate devices so it doesn't matter.  It only matters when they are on the same device.

    2. (See 15 other replies to this status update)

  6. My dealer (Magnolia AV) comes to do my install tomorrow. He wasn't sure whether he is required to pay and download the Koei Full driver, or whether I do that directly. Can you clarify how this works? It looks like the driver can be downloaded without a dealer login, but dealer login is required to purchase the license. Correct? 

    So, let's say the dealer installs the driver and I want to use the two day trial. What then? He has to come back in two days to buy and activate the license?

    Please help walk me through the mechanics of this process.

    Thanks!

    1. alanchow

      alanchow

      if you have coverart in movies you should get cover art for albums.  If you don't that means you have not setup Kodi correctly or the albums you have in your library do not have cover art.

      cover art does not come up for artists, genres or other music items as Kodi does not have this information.

      its hard to say what could be going on without looking at your system.

      your dealer will need to submit a technical support ticket to our helpdesk on HouseLogix and provide them with logs, description of problem and a copy of the project.

    2. (See 15 other replies to this status update)

  7. My dealer (Magnolia AV) comes to do my install tomorrow. He wasn't sure whether he is required to pay and download the Koei Full driver, or whether I do that directly. Can you clarify how this works? It looks like the driver can be downloaded without a dealer login, but dealer login is required to purchase the license. Correct? 

    So, let's say the dealer installs the driver and I want to use the two day trial. What then? He has to come back in two days to buy and activate the license?

    Please help walk me through the mechanics of this process.

    Thanks!

    1. alanchow

      alanchow

      That's strange.  If it works for Kodi Control it will work for Kodi Music.  I just tested it on mine just to be sure.

    2. (See 15 other replies to this status update)

  8. My dealer (Magnolia AV) comes to do my install tomorrow. He wasn't sure whether he is required to pay and download the Koei Full driver, or whether I do that directly. Can you clarify how this works? It looks like the driver can be downloaded without a dealer login, but dealer login is required to purchase the license. Correct? 

    So, let's say the dealer installs the driver and I want to use the two day trial. What then? He has to come back in two days to buy and activate the license?

    Please help walk me through the mechanics of this process.

    Thanks!

  9. My dealer (Magnolia AV) comes to do my install tomorrow. He wasn't sure whether he is required to pay and download the Koei Full driver, or whether I do that directly. Can you clarify how this works? It looks like the driver can be downloaded without a dealer login, but dealer login is required to purchase the license. Correct? 

    So, let's say the dealer installs the driver and I want to use the two day trial. What then? He has to come back in two days to buy and activate the license?

    Please help walk me through the mechanics of this process.

    Thanks!

    1. alanchow

      alanchow

      use your smart phone.  Control4 have iOS and Android applications.  When you get a Composer HE make sure you back up your project first prior to doing any changes in case you need to revert.

    2. (See 15 other replies to this status update)

  10. My dealer (Magnolia AV) comes to do my install tomorrow. He wasn't sure whether he is required to pay and download the Koei Full driver, or whether I do that directly. Can you clarify how this works? It looks like the driver can be downloaded without a dealer login, but dealer login is required to purchase the license. Correct? 

    So, let's say the dealer installs the driver and I want to use the two day trial. What then? He has to come back in two days to buy and activate the license?

    Please help walk me through the mechanics of this process.

    Thanks!

    1. alanchow

      alanchow

      Its usually 80 or 8080.  If you have composer HE then you can see it.

      In regards to what screen it lands on you can kind of do it (you're the first person to request it).  It could get a bit annoying though in my opinion.

      The driver has the ability to assign custom commands to the R,G,Y,B,#,*,Custom 1, Custom 2, Custom 3, Guide and PVR buttons.  You can assign a JUMP_TO_MUSIC_LIBARY function to a button and call the button upon 'Detected Audio Playback' event.

      Personally its really designed to be used without the TV being on from a touchscreen, mobile or tablet.

    2. (See 15 other replies to this status update)

  11. My dealer (Magnolia AV) comes to do my install tomorrow. He wasn't sure whether he is required to pay and download the Koei Full driver, or whether I do that directly. Can you clarify how this works? It looks like the driver can be downloaded without a dealer login, but dealer login is required to purchase the license. Correct? 

    So, let's say the dealer installs the driver and I want to use the two day trial. What then? He has to come back in two days to buy and activate the license?

    Please help walk me through the mechanics of this process.

    Thanks!

    1. alanchow

      alanchow

      This is our most popular driver with dealers purchasing it every day so good documentation is a must.

      It sounds like your installer hasn't setup the driver and/or Kodi correctly.

      Arrow keys are controlled via the HTTP portion of the driver.  This is configured by setting up the webserver on Kodi and making sure that the port set on Kodi is the port number configured in the driver.

      The webserver portion is also used for cover art so you will notice that your movies, tv shows and albums do not have cover art.

      You may be able to fix this yourself by setting up the webserver on kodi and assigning either 80 or 8080 as the port.

    2. (See 15 other replies to this status update)

  12. My dealer (Magnolia AV) comes to do my install tomorrow. He wasn't sure whether he is required to pay and download the Koei Full driver, or whether I do that directly. Can you clarify how this works? It looks like the driver can be downloaded without a dealer login, but dealer login is required to purchase the license. Correct? 

    So, let's say the dealer installs the driver and I want to use the two day trial. What then? He has to come back in two days to buy and activate the license?

    Please help walk me through the mechanics of this process.

    Thanks!

    1. alanchow

      alanchow

      Yes the dealer needs to purchase the licence from Houselogix for usage over the 48 hour trial limit.  They will need to sign up for an account.  It may take Houselogix a day or so to verify that your dealer is an authorised Control4 dealer prior to authorization.  In the meantime the driver can be downloaded without a login for evaluation using the trial licence.

      If you utilise the trial and it expired then your dealer can log in remotely to your system after 2 days to add in the purchased licence key should you decide to proceed.

    2. (See 15 other replies to this status update)

  13. Don CHow.

    Quick and easy question. Im enabling a mac mini that has no (zero) ir input. *i messed up an internal wire. Does your kodi driver require IR? 

    Cheers and thanks for your support.

    1. alanchow

      alanchow

      No our kodi drivers offer two way ip control.

  14. Alan, how are u?!

    Bro, how can i create cool icons to use in C4 Drivers? 

    Thanks!

    1. alanchow

      alanchow

      Hi Silvio,

      We provide icon creation services.  Please see our website for details.

      http://www.chowmain.co.nz/control4-icons

  15. I have an old customer that has an old HW-SP-SBI Homeworks system.  Its original Homeworks...WOW.  Anyway I was trying to find more info on how to build a driver for C4 via rs-232.  Not having a lot of luck.  Any help on this.  I saw another guy had asked you about this.  Never saw a resolution.  All we want is scene control and what specifically that looks like in programming.  I have never built an RS232 driver from scratch.  Any help would be appreciated.  Thanks

    1. alanchow

      alanchow

      We have never written a homeworks driver however we can quote you on one.  Please contact us via our website and we will discuss further privately.

      http://www.chowmain.co.nz

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