cole.clark

I have same issue since 12/29. Roughly around the time i notice that the SiriusXM app on iOS had changed (a downgrade from the previous iOS and CarPlay version I have to say). Hope it won’t take too long for C4 to adapt to Sirius’ changes. Hard to believe in this day and age that they wouldn’t have alerted streaming partners to the change.

I have a C4-8ZVMS-B 8x8 vid matrix and one of the HDBT output ports refuses to link to a receiver over a run of cat 5e > roughly 20ft. It had been serving a receiver that was on a fairly long run (90+ ft) but now the link light on the receiver flashes sporadically. If I take that same receiver and connect it to the port over a short Ethernet cable it will link immediately. I have tested the 90ft run by connecting it to a different port on the same matrix and achieve a link w/o issue. I’ve tried spare receivers and they all exhibit the same (link fine on that port over a short run; won’t link over the long run). I’ve tried rebooting the matrix but have not done a factory reset (as I am concerned I’ll lose configuration information I won’t be able to restore w/o my installer logging in (and it has been a holiday weekend). My question is - if I replace the video matrix with the same model is there anything in the matrix itself that needs to be configured, or is all of the configuration information in the Controller? I assume something has partially fried that particular output port.

I assume you no longer have these but just checking….

Given the age of my system I’m assuming this question has been answered many times but I was unable to find it here. I have a whole house C4 system that was installed in the 2013 timeframe. It has a 8x8 video matrix (C4-8ZVMS-B-BX) with 8 of the HDBaseT receivers (C4-HDBTEB-B). Over time some of the receivers have died. I purchased a few spares early on but am down to my last 8 working units and one is beginning to exhibit intermittent problems. My assumption is these receivers were long since discontinued (from what I’ve read on this forum) but am wondering if there is a successor? Would the current receivers that are used with the newer matrix work? They appear to be powered via PoH which I suspect my older matrix doesn’t support. Is my only option going to be to replace the matrix? In addition to video, I use the IR or serial ports on these to control (on/off) the TVs to which they are attached.