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Brent

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    Control4 End User

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  1. Yes I’m presuming it was a ground loop hum based on how it was described and the solution that worked.
  2. I resolved the problem from reading some other posts on this forum about hum. I plugged both the EA5 and the Control4 amplifier into the same surge protector so they are plugged into the same wall outlet and that completely eliminated the hum.
  3. No the image of the spreadsheet was attached in error. Please ignore. Thanks
  4. I have an EA5 that has developed a hum out of both stereo audio out 1 and 2 to any of the 8 zones on the Control4 Amp that I stream digital audio (Spotify and TuneIn) to. The hum is particularly noticeable when listening to talk radio stations and less noticeable when listening to music. It is very obvious when you initiate a digital audio stream for the first few seconds until the content starts coming through but still can be heard once the audio starts playing. It is only noticeable when the volume in a room is above 50%. The output volume for these 2 outputs is set at 100% on the EA5 and reducing it does not solve the problem. The hum does not occur on any of the other sources that are plugged directly into the Control4 amp so I'm pretty sure the problem is related to the EA5. I've tried unplugging the EA5 for an hour, the Control4 amp for several hours, plugging the EA5 into a different power outlet and changing the RCA cables going from the EA5 to the Control4 amp (they are not touching any power cords) and none resolve this issue. The EA5 is only 6 months old and I do not recall noticing this issue previously, ie. it appears to have started in the past few weeks. Is this normal for audio streamed from an EA5 over RCA cables? Is there anything else I should try to resolve this issue? Thanks in advance for any suggestions or help you can provide.
  5. Thanks very much. The frequent IP changes setting fixed it.
  6. All of the sudden when on cellular I can't get my Control4 iPhone app to connect to my system. The iPhone app can connect fine when on wifi in the house. I do not get an error message but the app hangs at Connecting to...My Control4 System. I've tried rebooting the HC-800 controller running version 2.10.4.553273 multiple times and that does not fix the problem. I can remote into the controller from my.Control4.com no problem. I've tried deleting the iPhone app and reinstalling as well and that doesn't fix it. My 4sight account is still active on my.control4.com The controller did lock up 2 days ago where none of the remotes in the house would work with the system so I had to reboot the HC-800 to get things back working which fixed the remotes in the house. Any suggestions what might be causing this after working fine for many years. Thanks in advance for any help you can provide.
  7. Yes, unfortunately I’m experiencing the same issue with an inability to pause, play, fast forward or rewind with the new YouTube app once a video is playing. The only thing that works is the stop key.
  8. Turning off the Bluetooth and deleting the home wifi worked. I would not have figured that out on my own. Thanks
  9. Both my iPhone and Apple Watch are on the same wifi network (only 1 wifi network at home). I tried uninstalling the app from the iPhone / Apple Watch and reinstalling and still get the same error message.
  10. My Apple Watch version 3 running OS 4 is stuck at the "System Setup - Please wait as we prepare to connect to your system." Is this a known issue with the Apple Watch app on OS 4? The iPhone app works fine. I've tried uninstalling the Apple Watch app, rebooting the Apple watch and then re-installing the Apple Watch app with no luck. On my previous Apple Watch version 0 running the previous OS it worked fine. Thanks in advance for any help you can provide.
  11. Prior to upgrading to 2.6 I used conditional programming based on the selected media playing in a given room. For example, if the current media was a specific Tune In radio station I would have the light on a 6 button keypad turn a certain colour. In 2.6 there no longer appears to be the ability to create a conditional based on "current media" selected for a given room. Am I missing something, was it moved or has it been removed? Thanks
  12. Can you change the order with Composer HE or do you need your dealer to do with Pro? And if it can be done wit HE can someone elaborate on how to do this? Thanks
  13. Thanks Ryan. Your description of how to find it was very helpful. That worked.
  14. Under Media > Broadcast I have: 1) Internet Radio 2) XM Radio 3) Sirius Audio 4) AM Radio 5) FM Radio Should there be something under this heading labelled "broadcast audio". Is this something my dealer would need to add using Composer Pro? I've already created favorites which do show up on the on screen display of the HC800 under Tunein so the favorites do exist and are being synced back to my web account with tunein. Thanks
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