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About Jobu604

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    Control4 End User

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  1. Over the last couple of days some upgrades appear to have been made to the Intercom Anywhere server/service. Since then I find the app on my phone (iOS) to take a lot longer to load from the background (the consequence of which is a delay in the app triggering when my doorbell is rung). Does anyone know what these upgrades were aimed at and is anyone else experiencing this issue? EDIT: To add to this, I am getting an error (cannot connect to server) when trying to connect remotely to IA (i.e., off my home wifi).
  2. Did you guys or anyone else ever figure this out? I have not yet attempted to integrate my T&C fireplaces with C4 but the description of the issue is the same as I am experiencing with the T&C Bluetooth app on one of my fireplaces (even had the wall module replaced and same issue) - module beeps but vent and flame do not trigger. I have a second T&C fireplace which works via the app fine. I was hoping to get this issue sorted out before exploring integration with C4.
  3. I had this driver added but when I go to Settings either on the app or a touchscreen and press "LOG IN" nothing happens, i.e., I am not prompted to enter my credentials. What am I doing wrong?
  4. Not to hijack this thread, and I think it's a related issue, buy my Intercom Anywhere usually takes a long time to connect on my iOS device, so much so that the alert usually doesn't come until 10-12 seconds after the DS2 doorbell is pushed (rendering it virtually useless). I experience similar connect times with the C4 iOS app (typically 10+ seconds).
  5. Just to report back on this, confirmed we are on the latest firmware. Rebooted the controller and DS2. Still having issues. What I've noticed is that the Intercom Anywhere app is triggered when the DS2 but it is heavily delayed - 10-15 seconds or so which is when things time out for not having answered. What seems to be happening is that when the app is in the background after a short time it becomes "suspended". When I bring it back to active it is taking a long time (around the 10 or so seconds) to actually connect (in the meantime, the screen says "Connecting"). This occurs on both internal and external wifi and on LTE. Also happens whether or not background app refresh is on. Happens on multiple devices. Seems like this would be a network/controller issue?
  6. Thank you, I will try that as well as a second device to see if I can isolate it to my phone.
  7. I should be on the latest of everything. Running OS Have also tried "Reset Gateway" on the Intercom Anywhere app to no avail. I'll try to track down another phone to see if it's an iPhone issue - on the one hand, I think it may be, but on the other hand this stopped working properly at the same time we had some other issues.
  8. I don't mean to hijack this thread but I've also started to experience Intercom Anywhere issues despite it having worked for a long time until recently. The issue is that unless I have the app open and running in the foreground of my iPhone, the DS2 does not ring the app. It works fine locally at my home. I've tried uninstalling/reinstalling the app, turning "Background App Refresh" on and off, etc. Same issue on local network and other networks. My programming/communication agent/my.control4 settings have not changed at all and as I mentioned things work fine if the app is actually open. Does anyone have any ideas on what I could try here? Many thanks.
  9. Yes, this is cool. If I wanted to use this for multiple cameras, do I need to pay for licence for each camera?
  10. Do you need a separate instance of this for each camera?
  11. Thinking of picking up the LeakSmart Universal Snap-On Valve Controller kit. Any further observations on this system vs. others?
  12. I am playing around with ambient light settings to achieve the best look for brightness of keypad backlights and LEDs, depending on the level of ambient light. I think it would be helpful to know what parameters the the handful of presets offered by C4 are so that I can make changes with reference to those settings. Are those particulars available anywhere? Many thanks!
  13. Sorry, posted in the wrong forum.
  14. Hey guys, thanks again. All good. We only need 4 streams and things have been configured by our dealer to accommodate that. All working nicely. Thanks for the tips on how to get additional streams should that ever be required.
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