Hi all,
I have a strange issue with one of my cable boxes (it's a Rogers/Shaw 4K box in Canada, equivalent to Xfinity in the US). We have two such boxes connected to a C4 matrix, exact same physical set up and driver, but we are only seeing issues with one.
Specifically, the "Menu" button on the CX4 remote/app only works intermittently (there is typically only a response 25% of the time or so when the Menu button is pressed). When the box does respond, it sometimes pauses the TV when it brings up the Menu (i.e., Menu button seems to also trigger pause). Within the Menu, the forward arrow will sometimes activate the fast forward (i.e., it scrolls through options but also triggers fast forward).
The native remote works properly. We've tried relocating the box, re-setting the IR blaster and restarting the Controller, all to no avail.
Any ideas?