penn65000

Yes their “go to” is “network problems” even when every other network device is working properly. We have two homes w C4 and all T4 screens have been rma’d at least once, all neeos were buggy and we’ve had issues with a Core 3 and a Core 1 (both rma’d). I have a test halo touch and it isn’t ready for prime time. Laggy, has same charging issue as many neeos, ie not sitting on charging station properly and other glitches. To get things fixed you have to write to the President of SnapOne.

Yup I’m testing one and will wait for v2. Too many disconnects and lags and found a couple of times same issue as neeo re base not charging unless remote placed and re-placed perfectly.

Same issue here. Need to have dealer reinstall appletv ip driver to fix the issue caused by HomeKit upgrade. If you use IR the HomeKit upgrade shouldn’t have caused a problem but suspect you have ip control.

Wow. Was hoping was just me. Amazing they botched a second time. When we had neeos there was so much grief from family and friends picking up the remote from charger and finding it dead. We rma’d a few just for that, then returned all of the neeos due to constant disconnects and reboots. So I guess I really do have to wait for Halo v2 which will be 5 years prob. That said the 260 remotes are rock solid.

I’ve been testing one halo. Connections have gotten better but they’ve a ways to go. Plan to wait for v2 before upgrading my 260s. Family tried neeo (horrible, never stayed connected) and halo and begged me to keep the 260s. Family test is the best test. One other thing: sometimes the halo seems to not charge. Same issue as we had with several Neeos — doesn’t seem to make full contact w metal prongs. Anyone else have this issue w Halo touch?

I would hope it is much much better than Parasol. Parasol sucks. We had it for about 1.5 years. The didn’t notify us in timely manner as promised, couldn’t explain why, and all the techs could do is power cycle. I can do that myself. Amateur hour. And agree that this seems to be C4 saying “our products are sometimes not reliable so we’ll charge you to monitor and reboot when necessary.” Perhaps cynical on my part but remember I have experience with the joke that is Parasol.

Yes they should run 24/7. I made that argument. If you want it to run 24/7 and you have issues w display they should replace. Again we had defective T4s even though we waited for “v 2” — for the fix after their initial run. Most recently we rma’d a T4 (“ v2”) which flickered when we used a picture of house as background. I sent them video and the dealer got them to replace. Definitely something going on w the T4s…

Yes prob night mode. If night mode is off then check w your dealer. We had display issues w T3, they replaced with T4 and there was issue w some those too (even after the “known issue” at launch was fixed), which they replaced. Evidently if you keep the displays on 24/7 there is known issue (even with latest version) — they claimed they are fixing with software. We use them as clock so this issue is annoying. Thus we turn them off for a few hours at night using night mode.

Interested if anyone has been using voice control w ATV on halo touch and what has been experience?

Y the CA10 is speedy! Instant response.

Do you know chipset? Not TI I assume?

Well then hoping they chose much better WiFi radios than the Neeos which we returned.

very much hoping just a firmware issue. Happy I tried only one before rolling out to two homes.

I had one touch. Laggy and connection not reliable. Will wait for v2 (don’t know if planned) which hopefully will have much better radios and battery life.

Sorry forgot to respond to one point. Don’t use both ports but if one is out then it goes back.

Yeah seems like an anomaly. Dealer hasn’t seen this.

No and no.

They haven’t switched ports. But regardless if one is dead it gets rma’d

We’ve had recent issue w CA-10. Couldn’t log in but after a day or two was able to log in. Happened again recently and got dealer involved. They couldn’t gain access either and they suspect the network card is dead and they plan to RMA the CA-10. It is still on 5 year warranty but wondering if there are any experiences like this with CA-10? We had C4 audio matrix fail and was power supply issue (which is big issue with their audio matrices). Just checking if there are production issues w CA10. Ty.

I have composer HE and it is very good. I have programmed in the past which helps. It isn’t intuitive but once you get the hang of it it is quite handy.

Where can I find this in composer HE thx.

I’ve Generac generator too. Every time power goes out the multibutton keypads flash lights and need to be rebooted. V odd. And annoying as someone needs to be present to reboot them all.

Ty. Where do I get whole house inverter generator?

Can you send a link to a whole house inverter generator? Will help me understand. We have whole house surge protector and our generator delivers alternative current so not sure what is being inverted. Thx.

Thank you.