penn65000

Y

Any idea what’s happening w Neeo? We invested a lot in them. They’re good but Wi-Fi connections are sub par. Hoping C4 will have special upgrade deal for we who took the Neeo plunge and aren’t thrilled.

Over 100 devices. not sure what dealer did when upgrading. Just know prior config was reviewed by C4 and the Pinnacle dealer and they approved it, yet still had issues with the keypads. They claimed interference from neighbor's wifi but also said they never have issues in NYC where there are myriad interfering wifi networks.

Thanks. Just looking for what changes were made. I understand firmware was upgraded but was it a new version of Zigbee Pro? What issues were addressed and how were they sorted? Thx.

Thank you. Hoping someone can help me also understand what was upgraded (details re Zigbee upgrade). Yes these problem keypads working better and wondering what caused it (or maybe they'll just degrade again).

We’ve had issues with zigbee lighting (latest gen wireless keypads — lag and unresponsive) for years (have ca10 and latest equipment pre Core). I’ve written about it prior (C4 even came to house to try to help our Pinnacle dealer - no luck). But seems to be much better since OS 3.3 upgrade. Does anyone have detail on whether there were zigbee upgrades w 3.3 and if so, what they were? Ty

Yeah after that get RMA. We had prob 4 out of 8 replaced. Frozen screen in most cases. Also one which wouldn't charge properly (tried new base). Reset didn’t work. Confirmed by (pinnacle) dealer and RMAd all four. Not good re quality control.

Does anyone know if 8" T4s are still backordered and by how much? I've ordered through our dealer (to replace our T3s) but don't want to bug them again with this question --

I’m guessing the person who posted could use one and my dealer has given me the 10% discount before anyway after approval by C4 sales manager.

Ive used this multiple times. https://www.control4.com/development/promotions/

Get the charging stations. They’re fantastic. I bagged batteries years ago.

Reboot controller and router. We’ve had issue and use C4 IP driver. First step reboot ATV. Second step reboot controller and router.

I’d go #3. Have your alarm co install Hik then have your C4 dealer link to C4. Luma gets you nothing. Just make sure you’re using all C4 supported Hik. IMO Blue Iris sounds great but your host PC will prob get blue screen of death at some point. Best to get DVR same brand as cameras just to save headaches.

Don’t have good answer but know that Luma hardware is Hikvision. Luma rebrands and charge 2-3x. We have Hikvision in one home and Luma in another. They’re both a PITA and dealers struggle to make them work seamlessly. The app for both (same app) sucks. Luma just slaps their name on the app and adds no other functionality. There are also sometimes resolution issues with C4 OSD. Luma has custom firmware for this but we needed to wait MONTHS for it — ie an upgrade to help the cameras play w C4 ***as promised in marketing materials***. Even with this custom firmware the interface is clunky and awful. There is no good solution for C4. My favorite is Nest which has usable app — but doesn’t integrate w C4. If you want Luma — I’d use hikvision instead to save money — same hardware and there are C4 drivers.

Do you have the mockupancy driver? We had this happen when that was installed (even though we were home) and ended up removing it due to these bugs.

Just fyi we have one atv and one ea1 behind each tv. I like having option of OSD. For me that beat the video distn option our dealer presented. We also moved to streaming only (cut the cord) but prior we just had Fios mini client behind each TV too. No need to sync audio and no need for expensive video matrix. But that was just my preference. Suspect simplest solution for home built from scratch with future proof structured cable would be running everything from one closet and matrix prob better than baluns (which it seems always have issues, ultimately).

We use arc sound bars (sonos) but had option of using in ceiling speakers — I just forget what was the config for that — wasn’t video matrix though — I think had To send sound feed from atv back to our av closet and then have our audio matrix pump back to speakers in ceiling.

We had video distribution suggested by our Pinnacle dealer. We just put Apple TVs on each tv in in-Wall box. Family delighted. Not sure why anyone would use expensive video distribution. Only scenario is if you want all your TVs playing same content in sync (or if you wish to play dvds). We’d never do that. If you don’t wish to be wed to appletv just add a roku behind each tv. We’ve also got ovrc to help me reboot when atv needs it.

I’m not an electrician but I’m almost certain you can’t put a POE injector in a wall. Likely a big code violation. You’ve got line voltage going into it.

We had this happen with an EA1 after our dealer upgraded to latest OS. The dealer’s tech had to call C4 and yes this is known issue that may need to be sorted w your dealer and C4 pushing some code. But they did fix it.

I meant hardware upgrade not firmware.

Thx. But the latest gen had “silent” upgrade 3-4 years ago (mentioned on these forums and confirmed by my dealer) and just asking what the upgrades were? Again my pre-2018 configurable keypads have lag issues but the ones installed 2019+ are rock solid.

Okay. I meant configurable keypads. I’ll let my dealer know correct nomenclature. Did you update zigbee radios during the “silent” lighting upgrade c 2018?

My pinnacle dealer calls them 6 button and Zigbee are sometimes used w Panelized.

Incorrect. We’ve had a bunch installed in the last two years and they were new from C4 direct. 1-6 buttons and they’re posted on the website. https://www.control4.com/solutions/products/wireless-keypads