penn65000

Incorrect. We’ve had a bunch installed in the last two years and they were new from C4 direct. 1-6 buttons and they’re posted on the website. https://www.control4.com/solutions/products/wireless-keypads

We’ve had big problems with all six buttons. Pinnacle dealer and C4 sent rep out. Made a few changes and put in two power conditioners but the problems persist. They claim WiFi interference can hurt zigbee but that has to be bunk as there is C4 lighting in nyc and all those apartments are bombarded by various strong Wi-Fi frequencies. We also tried moving all wifi to zigbee friendly frequencies - did nothing. I think C4 quietly upgraded their lighting c 2018 (was mentioned on one of these boards ) and we have another home which has been flawless (installed 2020). Wondering if others have zigbee issues w pre 2018 latest gen lighting? So will prob do Lutron next time.

We’ve ruckus in one house (r510s) and Ubiquiti in another. UniFi firmware used to have some issues (5-6 years ago) but now rock solid. Only difference is ruckus costs about 7x.

I get the irritation expressed on the thread. I paid for prob 2-3 remote replacements and no one told me (a) there was a replacement program and (b) it was a know issue. And I have a platinum/pinnacle (whatever is the highest) dealer!

RMA. We had three neeos out of about 8 with similar problem. They need to be RMA’d. Note dealer confirmed issue and couldn’t rescue.

When it happens the app doesn’t work either. These are latest gen 6 button. All of them will have, say, 20 second delay at time’s. Control4 has tried to fix as has diamond dealer. Adjusted Wi-Fi to signals not adjacent to zigbee. None of it worked. Swapping one particularly wonky one now. Hoping there’s new gen coming and I swap out all the 6 buttons.

Following. We’ve had issues with all of our 6 button keypads. Someone won’t work at all for long periods of time during day.

Do you have a Fetzer Valve in your system?

Exactly why we use highest res and yes the 720P is the issue. Not sure why the EA5 can’t handle higher res. It could even lower the res for the purposes of the OSD. Even our home w the CA10 controller can’t do this (I know ca10 doesn’t handle osd but given it’s power they could have had it handle security camera down-res). Re hvac:C4 stats are bulky and they don’t interface with the utility and I think for humidification and dehumidification (we have both) they only have simple contact closure. Honeywell work nicely and are pretty ubiquitous. C4 doesn’t play well w them. I get the point MSGreenf has made re vista and i DO have the hardware (serial interface) but I disabled C4 control because (a) it didn’t play well with the many zones we had (and had issues w two way communication — came out of synch and I at least couldn’t find a way to enter new passwords and remove them) and (b) couldn’t coexist with total connect (neither our dealer nor Honeywell dealer knew that). IAquaLink is a Jandy product and it quite common for pool owners. It doesn’t play well w C4.

I have the Honeywell vista hardware but it doesn’t work w totalconnect. I get that so you can ignore that. Hikvision requires resolution downgrade to show via osd. Not willing to cripple a needed second steam so C4 can handle. I think the feed is from supported Hik nvr but not certain. Solved in another house but getting LUMA which has Tri stream driver (which didn’t work at first and LUMA had to fix the driver for us/Tri). But paying 3x for hardware for third stream isn’t palatable. IAquaLink broken and only has rudimentary functions when it is actually working. Honeywell comfort doesn’t work properly. Yes there’s a driver but two-way is often not working and can’t use full functionally of the stats.

I am using hardware that is shown as compatible by C4 and yes chose most of it based on that. I shouldn’t have to go through user groups to understand if it is “really” compatible. As I said iAquaLink and hikvision and Honeywell stats and appletv and Honeywell vista should work perfectly but don’t. If they don’t then take them off the list! MyQ is only one that wasn’t my choice so you can forget that.

So does that mean that savant and crestron have same issues? What about HoneywellComfort (controlling Honeywell stats), iAquaLink issues, MyQ, hikvision? Ie what, besides lighting and music, can I do perfectly and completely w C4? Again I’m tech savvy, have in two homes, know HE, and have upgraded our dealer to pinnacle/diamond. If I want lighting and music I can deal with Sonos and Lutron as separate apps. C4 doesn’t seem to come close to being a home hub. And we’ve the latest C4 equipment and drivers!

So if I use that module (which we have but aren’t using) I’ll have full control over the Vista system with passcodes and zone information and history and zone bypass etc? What about ConnectComfort?

Not sure what CBM means but Honeywell comfort and alarm are indicated to be supported by C4 and they don’t work. I got Vista due to the C4 compatibility list and the list is obviously incorrect. Not sure why compatibility is still indicated.

Third party to me is absurd. C4’s value proposition is a single system to orchestrate a modern home. AppleTV driver isn’t reliable and Honeywell alarm driver always has issues (can’t work in concert w totalconnect and limits features) and doesn’t work well with our iAquaLink. So now I have an expensive system that doesn’t play well w several components (including the best selling professional alarm system and the best selling pool controls and the most popular steaming ecosystem). Some will say C4 works well w Honeywell Vista but fact is it keeps you from also using TotalConnect (which sends impotent notifications and allows for temp passcodes) and also doesn’t provide close to the number of features as does totalconnect. Again they need to spend more money and time on drivers — otherwise don’t claim it works with Honeywell and Aqualink and Apple hardware. Doesn’t even play well w hikvision — crazy resolution issues on OSD (“contact dealer” — they tell you no solution). So you need to buy LUMA cameras which are Hikvision rebranded at 3x the price to get three streams — and I had to wait months for them to fix the driver so the third stream worked correctly. Also 2 of my T3 screens are failing (4-5 years old — tried to replace w T4, received them, now RMAing all of them due to faulty screen issue on 8”) and two 260 remotes had screen dimming issue. Doesn’t play well w Honeywell Wi-Fi stats — no full programming — and we had to turn off MyQ. Makes me want to check out savant. And I’m working with a top-tier dealer!

I power cycled the ea5 (second try and waited 30 secs after pulling power) and now all much better. But we shouldn’t have to power cycle. C4 needs to do better esp given there is big move to streaming. I get that Apple is difficult but why not assign someone to follow changes and push new IP driver more frequently. IMO third party isn’t good option as these places can go out of business. Need C4 to do better job.

My dealer has installed intrinsic with another client of theirs’ and said tv keeps disconnecting and needs atv reboot. Is there a better one? Thanks.

Which one? My dealer said those have issues too.

So IR driver is solution? What is +/- of IP vs IR? Assume IP faster?

Have Apple 4K TVs and used to get “control4 remote disconnected” followed by “control4 remote connected” infrequently. Now it is happening every 5 mins. During the disconnect the C4 (260) remote doesn’t work. Have a pinnacle dealer and I’ve rebooted the atv, ea5, remote. Problem persists. Zigbee mesh is robust with C4 lighting throughout house. Router is Luxul EPIC5 with Ubiquiti Wi-Fi. Odd that nothing else has changed on kit before the issue became more frequent. Dealer says it happens to them too and only solution is IR. Anyone have IP solutions? Can’t imagine C4 certified IP driver is this buggy. I’m increasingly using the Apple ecosystem and if this is C4 issue that would be bad news. Thx.

Got it. We’ve got a 10 inch coming too. Hopefully those are ok!

Hopefully not the 8” as they’ve faulty screens. We’re RMAing all our 8” T4s.

If you tweak variable speed pumps and other deeper settings the C4 driver won’t do it for you. C4 driver is quite basic — just lights and jets and temp. A shame.

That’s a good point but house (1) w well works fine. It is the other one (2) which has the issues. I say good point at C4 had us put power conditioners on our sump pumps (house 2) but it didn’t solve the problem. They also found one bad switch which was impacting zigbee. Replaced it and still, didn’t help. They replaced Ea 5 w EA5 v 2. No change. We’re going to pay to upgrade to CA10 to see if that helps. House 2 does have a geo well pump but it is prob 500 ft down so couldn’t be that. And it isn’t Franklin.

We have two homes w C4 lighting. Both use zigbee (not panelists) and both use same dealer (diamond or higher). One home has persistent issues. Lag of 20 seconds or more and on and off behavior even when pressing once. Only 6-button keypads are a problem. Again one home fine and the other not. C4 has sent someone here and we put sump pump on power conditioning and replaced one bad switch. Problems persist. Moved Wi-Fi to channels 1 and 11. 1 6 and 11. Nothing works. We’re living with it but there are obviously issues w C4 lighting that we wish they’d address.