sweeper154

@cannemi I have no experience with programming the security system but based on some Youtube videos and the documention for the NX-8E, here are the steps that I followed to make the changes. From your keypad. 1 Press ' *8 ' 2 "PLEASE ENTER YOUR CODE" - The default installer code is '9713'. If you don't have that, you'll probably need to contact the vendor who installed the system originally. 3 "ENTER THE DEVICE ADDRESS THEN #" - I think the default is '0' (make sure to hit # after that). '0' worked on mine and it sounds like that's pretty standard. 4 "ENTER LOCATION, THEN #" - Here's where you'll confirm/edit the com settings. Enter '207#' "LOC# 207 SEG# 1" - It should be set to '1' as indicated on the settings I provided above. If not, enter '1*'. If it is set to 1, then hit '*' to move on. 5 You'll again be entered location # and you'll move to the next zone 208# Enter '208#' "LOC# 208 SEG#1" - It should be set to '2'. If not, enter '2*'. If it is set to 2, then hit '*' to move on. 6 You'll again be entered location # and you'll move to the next zone 209# Enter '209#' "LOC# 209 SEG#1" - It should show '1-------'. If not, enter the number that shows up to clear it. As an example, if it read '-2-45-78', hit the 1,2,4,5,7,8 keys to toggle the values. If it is set to '1-------', the hit '*' to move on. 7 For location #'s 210 and 211, follow the guide from step 6 above to toggle the required values from my previous post. After you're done, hit the exit key a few times to exit the programming menu. I've never done any programming on my keypad as it was programmed by my security company many years ago. Please be careful with the changes on the keypad ! Hopefully this helps.

In case anyone runs into this issue, I found that the cause of the lack of communication between my security panel and the controller was due to the com settings on my NX-8E. We didn't change anything so I'm assuming that the settings in the previous version (2.9.x) may have been different or some how got goofed up. The serial baud rate was set to 4-38400 while it needed to be 2-9600 as per the driver info. Once I made the change to the NX-8E, it all started working. We're still having an issue where not all sensors are showing up, so I'll keep working with my dealer to work through that. Getting it them to talk to one another was a big hurdle. Here are the settings for the NX-8E and the NX-584. These have to be set from the Interlogix keypads or the CaddX DL900 software. Since I have the NX-8E, I have the instructions on how to make the changes on the keypad. If anyone needs those, let me know. NX-8E – Is programmed on device 0 Locations and settings of the NX8E interface 207 Serial Port Enabled 1 208 Serial Port Baud Rate 2(9600 Baud Rate) 209 Home Automation Protocol On 210 Segment 1 Segment 2 -2--5678 1-3----- 211 Segment 1 Segment 2 -2-45678 1------- Segment 3 Segment 4 12------ -2-45678 NX-584 – Is programmed on device 72 Locations and settings of the NX-584 interface 0 Home Automation Protocol 1 - - - - - - - 1 Serial Port Baud Rate 4(9600 Baud Rate) 2 Segment 1 Segment 2 -2--5678 1-3----- 3 Segment 1 Segment 2 -2-45678 1------- Segment 3 Segment 4 12------ -2-45678 The support by the members on this forum is fantastic and is much appreciated

@cannemi I have the NX-8E which has the com port built into the board. @brente I can't say which driver was being used but the system worked without issue for 8+ years. As soon as the system updated to 3.1, the communication between the NX-8E and my C4 controller stopped. My dealer contacted C4 support and they tried several things including deleting/reinstalling the driver. They had me try different cables. I've sent a request to my dealer to get the com settings and will confirm those. I think my dealer has contacted C4 support 4 times now and they've not been able to get it working (although they say it should work). Thanks both for your responses.

My dealer recently upgrade my system from 2.9.x to 3.1.1 and my NX-8E stopped communicating properly. C4 support has suggested we try several cables without success. My dealer is saying that he is seeing "gibberish" come across on his end. I'm wondering if that might be due to the serial port communications. Is there a suggestions based on the C4 driver as to com settings from the NX-8E panel (i.e. baud rate, binary/ascii, etc)? I looked in the manual for the NX-8E and these can be set. The system has worked for many years without issue and once the upgrade was complete, it broke the com to the panel. I don't think it's a cable issue as C4 support is saying.

@msgreenf I was just upgraded to OS3 and have added C4 to my Google Home. All of the lights, thermostats, and locks have showed up (very cool), but none of my audio and video devices were added. You mentioned that media is a little trickier. Can audio/video be controlled by my Google Home? Is there a process that is documented somewhere?