ricke

There were a number of power outages in our area this week and even though we have a whole house power surge protector, after the power came on one of the InfinityEdge 7" touch screens power up with a white screen. It is using PoE. I detached a working touch screen and mounted in the same box and then it worked. I tried putting the screen with the white screen back today in case there was a difference but it was still white and when I mounted the screen I had swapped to it earlier, it now shows a white screen as well. What does this mean? Is it a hardware failure or do I need to somehow reboot/reset these InfinityEdge 7" screens? The manual for these touch screens does not give any reset instructions. Thanks, Rick

Oddly after having this issue for several days, I just tried and was suddenly able to cast Spotify music from the Windows Spotify app to my Control4 Spotify Connect driver. Nothing had changed with any apps or networks. I wonder if there was some sort of incredibly long timeout that needed to happen with Spotify to resolve this. I could not cast music from any of my devices or the web player to Control4's Spotify driver. I'd love to know if there might have been a way to force a reset condition that would have cleared up this issue much faster. Rick

I had a room source set to Spotify and was streaming fine from my phone over Wi-Fi a few hours ago but noticed I had some Wi-Fi connectivity issues. I resolved those but somehow lost the stream. If I go to other devices like my Windows PC, I can play Spotify locally or cast it through the Spotify app to other devices fine like an Amazon Echo, but when I select the Control4 Spotify Connect node nothing happens, the streaming will not shift to that target. I'm streaming SiriusXM and Spotify through my HC800 controller and SiriusXM still streams fine. I rebooted the HC800 and that didn't solve anything either. The C4 Spotify Connect driver is simple and doesn't seem to have anything misconfigured and I've used it for ages. When I go through a navigator to the rooms I have set to listen to Spotify, they appear fine with the Spotify icon but no content playing. Any idea how I can clear this up? Its a real mystery why I suddenly can't get any Spotify app on phone, PC or web player to connect to the C4 Spotify device. Thanks, Rick

It turns out that the issue was because on one amp the Inputs were not locked. Once I checked that box the zones were hot and I could pull music into those rooms with no issues. When might you want to use a trigger versus locking the inputs to activate a zone on an amp? Thanks! Rick

Hi all, I've been seeing an issue on one of my C4 Amp 8 units that when I start a Listen in certain rooms I don't hear any audio. Checking in Composer and double clicking on that amp in System Design, I can see that none of the "pegs" on the amplifier audio matrix are lit up green. If I go down diagonally and click one by one to turn on the amp zones Audio Output 1/Audio Input 1, Audio Output 2/Audio Input 2...then when my target room is reached the audio fires up in the room. On my 2nd amp if I look on that same properties page that entire diagonal of audio zones is already on/green. So my question is what is the best way to either make sure that those zones stay on for that amp or are properly turned on when a Room Listen event is started? Thanks! Rick

I don't recall how bindings are setup. Do you mean the connections mapping between an audio switch output and an amp's inputs under Connections/Control & Audio Video Connections? Thanks, Rick

I've noticed lately that when I go into some Rooms and select a music source, I don't hear any sound. If I go into Composer/System Design and double-click on one of my Control4 Multi Channel Amplifiers, I see in the input/output matrix that nothing is lit up green. If I click on the intersection of my room speakers (in this case #4) along the audio input/audio outputs and click on it to light it up green, then that channel is powered up and room audio is fine. How can I make sure that whenever I turn on an audio source for a room that if it's amp channel is not on, it gets turned on? I never used to have to worry about that. I could just light up the entire diagonal along the audio inputs/audio outputs but that seems like a manual workaround and I'm assuming that those channels should only be on when being used and off when the room is powered down. Any suggestions? Thanks, Rick