Gary Leeds UK

On 4/17/2024 at 7:12 PM, ChrisHenderson said:

Dang, that's a long wait. I'll forward this to the Android team and ask them if they can get logs sooner.

Cheers 

On 3/22/2024 at 6:44 PM, ChrisHenderson said:

@Gary Leeds UK Were you able to get your issue resolved?

Chris, booked dealer in for visit - 22May he can fit me in - so only 7 weeks to wait 

Still have the issue 

3 hours ago, samsmoothjazz said:

Were you able to get your AN1000 working with C4 again? - mine stopped working around the same time. The receiver has an IP and the iPhone app can change inputs. C4 just shows it as offline no matter what I do. Thx.

No - Looks like we may need a IR driver - Have my dealer coming over in 6 weeks (Yes 6 weeks) to sort this and couple of 

other issues 

On 3/13/2024 at 10:34 PM, ChrisHenderson said:

@Gary Leeds UK Sorry for the delay. There's no way to directly get the logs off the T3. I thought there was, but a team member confirmed there isn't. You need a dealer or one of our tech support people to capture a system snapshot, which will include the T3 logs.

Cheers Chris - Will have a word with my dealer 

Thank you for your input 

On 3/13/2024 at 5:01 PM, ajd123 said:

Every couple of days my DS2 goes offline or the picture gets messed up.

I would like my DS2 Doorstation to reboot everyday at 5am.

Is there an easy way to accomplish this?

 

we had this - You just need to up date the driver. 

Go into Control4 Driver - https://drivers.control4.com/solr/drivers/browse?q=doorstation

Download the Driver, then go into HE right click the ds2 driver and press update and select driver you download 

Its simple 

23 hours ago, Pedro3178 said:

Cheers Gary,

can I ask the reason for the ComIP? Is it so you can also integrate Texecom ?

 

thanks

I believe so ~but only use c4 to control the alarm ~how the cost would be minimum on a new install ~that’s why I say do it 

we use Texacom Elite with Smartcom 

Have done now for over 3 years - No real Issue. 

If I was going for a new install go smart com and ComIP and get your dealer to connect to the ComIP

15 hours ago, ChrisHenderson said:

Another Android team member says, "... there is a 'Ringer Volume' in the T3 Intercom UI - there's a menu in the upper right with a Preferences choice. 'Auto Answer' might be on, too." It's possible the OS update accidentally turned on one of these options, or perhaps it's easy to accidentally enable one of them?

Chris, 

Thank you for the Input - Checked all the T3 and they look like they are set correctly also on DS2 I did a auto config 

Still no look 

How do we pull the logs off the T3 `s or do you wish to just log into our system ? 

Thank you once again 

Gary 

When we Ring from one T3 to the Other T3 we have no issues - That rings normally. 

Is they a bug on DS2 ? 

We updated to 3.4.1 a few weeks ago and have noticed When some press to Call button on DS2 - The T3 jump to the Screen but

do not ring - Are we missing a setting ?

2 hours ago, Hertz said:

Just lost my first quote due to the subscription fee. Client told me he won’t use any system that requires a subscription. 
 

Some people don’t care, some would rather die than pay a subscription fee when there’s free alternatives. 

I do understand ~ we just started a subscription system in our business and it not working 

Sales are not very happy 

accounts keep saying it will work 

Thank you for the update 

Updated sorted - Cheers AK

Hi, 

We have a sony TA-AN1000 and updated the Firmware on Monday - This has broken the IP Control 

So need a IR driver installing - I Think plus we need updating to 3.4.1 at the same time 

Anyone able to help ?

Gary

We have two that will not come back to life 

On 1/23/2024 at 12:59 PM, prabeau said:

Contemplating upgrade from HC800 to an EA5 and wondering if this can be done remotely ?

After looking at the connections on both could I just make the same physical connections ?

Thanks

We went from HC800 to Core 3 and had the dealer on site - Its a bit of major Upgrade 

He was on site for 4 Hours - Has Mitch says it tricky 

1 hour ago, zaphod said:

I guess the question remains open on whether this is a viable business over the long run.  Snap One has not made any money in the numbers that I see from 2019 to the present.  Their sales also seem to be stuck at about $1B over the last three years and the estimate for next year is $1.1 in sales.

Very Good Point - There Share Price is also taking a beating 

They need new revenue and need end users to lift there profits. 

I hope so Mitch 

I agree ~ it’s all smoke and mirrors at the the moment 

my dealer is now classed has independent Control4 dealer on c4 app 

do feel for the dealers ~ having done something like this about 20 years ago in my industry 

58 minutes ago, Shoe said:

Updating dealers in the UK this week 

so let’s wait and see

how much notice did Dealer get about this announcement before Snap One put out a press release ?

25 minutes ago, Shoe said:

I think its interesting that Assist requires direct payment to C4 from the customer. This doesn't permit the dealer to discount or even give up their cut if they want.

This is about collecting end user Data - they will start to build up a data base of Email address / House Address / Names etc - they will also be match to there Controllers and this will show C4 who the big players etc  

Very powerful these days for marketing 

Its a Money Grab for Control4 and they are trying to get control of the Dealer Base - Its all about Data and they will have direct contact

with your (The Dealers) Customers. 

The gives direct access to end users (Email / address/ etc) and allows them to sell direct to them 

Just play with Resolution 

Need to make think its a Android Phone. 

Side load the Play Store, down load C4 and you will see Intercom doe not show  

However make sure intercom in on in setting - set up Linphone sip 

When the DS2 is pressed you get Video from C4 App - Its a bit of mess about  

Neil, 

Pretty God - The Video can be a bit off, compared to T3

For the Price - £75 - Its a Bargain 

The Amazon Fire - we need to mess about a bit - Video is only one way on that - Incoming 

Which works has its on the Front Door