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JoelC last won the day on June 10

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About JoelC

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  1. @PapaSmurf74 Thank you for bringing this to my attention. I'll have the team look into it right away!
  2. @lbf It appears the Samsung galaxy tab e lite runs Android 4.4 (Kitkat). Control4 only supports Android Lollipop 5.1 (API 22) and higher for the mobile app.
  3. Hi, Sorry for the delay in response. The app will technically work on Kindle Fire tablets, the issue is that the Amazon store is filtering it from being visible for those devices. We have identified the issue, and we have a fix. The fix is currently going through validation. Once we feel confident that the fix doesn't break other areas of the app we will release it.
  4. I rewrote the security spy driver. Note: Even though I am a Control4 employee, this driver is not supported by Control4. Control4 will not warranty this driver. Please do not contact Control4 regarding this driver. This is my personal driver. securityspy_camera.c4z
  5. Hi Folks, I'm the manager of the Mobile and Embedded UI teams at Control4. Thank you for bringing this to our attention! I can assure you we didn't intentionally disable VPN use. However, VPN use through the app isn't an officially supported feature. Currently, 4Sight is the only supported way to connect remotely. Our apps rely on multicast networking and SSDP to find the primary controller's IP address. Most VPNs are not enabled to transmit multicast packets to a client device. In OS 2, the apps had a manual IP address setting. By using the manual IP address setting, you could bypass the need for multicast. To simplify app configuration for the customer, we removed the manual IP setting. We are currently evaluating bringing back the manual IP address setting to provide a workaround for misconfigured networks. Also, VPN does work on Android as long as the app has connected one time. VPN works on Android due to a speed optimization that caches the last known IP address. As long as the address hasn't changed, VPN will continue to work. We are also evaluating adding that optimization into iOS to speed up the iOS connection time overall. As a side benefit, that will also enable VPN access, if we decide to add it to iOS. Thanks again! Joel
  6. @daerai I'm not aware of any issues with Samsung's. I have an S9+. We have a few S10s we test with also. Do you have a 4sight license? I have seen issues where the SSDP traffic doesn't come through to the phone. Do you know if your network allows SSDP? Usually having a 4sight license fixes the issue, but it also means you are stuck on a slower remote connection.
  7. @PapaSmurf Thank you for letting us know. We are aware of the problem and are working on getting some new amazon tablets. The only amazon tablets we had were older. I can't make any promises, but we will hopefully have a fix soon.
  8. Hi Folks, I’m the Manager of the Mobile and Embedded UI teams at Control4. I’m sorry to hear that you are having issues with your T3s! As has been confirmed we had an issue with doorstations calling T3s which results in long early media delays (when you first see the video before answering). We have a fix and it is currently being tested. I think everyone will be pleasantly surprised by the intercom performance when the fix is released. The posts about a one to two week turn around is still accurate. I also want to assure you that we have an internal process in place to make sure we avoid these types of issues happening again. This specific issue was due to not testing calls from a doorstation to T3 on a large system. We have different scale racks with 18+ touch panels around the company, but the team responsible for this kind of testing hasn’t had the access they need. We are currently working on fixing that. Re the other T3 issue the OP referred to, I am unaware of that particular issue. Please work with your dealer to send us the system logs. We are very interested in taking a look. I appreciate everyone’s patience as we work through these issues! This was a HUGE release with a lot of moving parts. The great thing about Control4 is most of the employees are also customers. We want our houses to work well too! I have seven touch panels (4 in-wall, 3 table top). If my system doesn’t work well my family lets me know. Thank you for reading, sorry it was a long one 😁
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