leowalton

It would have probably helped if they had implemented ZigBee support on the Neeo. Seeing as it shares the same frequency range as WiFi it shouldn't have been that hard to do. That's not to say that I haven't had issues with ZigBee, but at least it's a common standard and should be more reliable (and most of those problems have been down to interference and channel overlap which are not necessarily ZigBee's fault). There's just too many variables with WiFi and without better implementation the Neeo is going to cause occasional headaches. Oh well, guess I'll be sticking with SR-260s for now then!

This shouldn't be an issue as there's only one AP that has the separate 2.4GHZ-only SSID on it, and the Neeo only has the details of the 2.4GHz-only SSID on it, so it shouldn't even try any of the other APs. I'll try MAC address blocking just in case but it shouldn't make a difference.

Cheers for the insight @CTMatthew and it is something that I have tried but, again, it hasn't made a noticeable difference. However, I do only have one AP setup with the specific 2.4GHz-only SSID so it is the only one that the Neeo would look to connect to. Surely the hardware can't be so poorly implemented that it is affected by any overlapping stations regardless of SSID broadcast? It's fine if you can control all wireless networks in the vicinity, and also have many choices for AP location so you can tune cell size precisely, but in the real world wireless clients have to be able to deal with these things. I am amazed at how poorly developed this is for a premium product. It has cost me several unpaid hours so far in trying to get this to work which I feel is unacceptable.

I do have a hidden 2.4GHz SSID at my customer's house but it doesn't seem to have made a difference. I don't have this on my own network at home and my Neeo works fine. There is obviously something else going on that is not down to the Neeo being pushed onto the 5GHz band.

I'm having this issue as well and it's driving me mad. I've got a Neeo remote at home that works perfectly with a full Ubiquiti Unifi network. C4 don't recommend Unifi but it works fine even with micro-segmentation on the network. I've not even separated the 2.4/5 GHz wireless networks, and I've got the band steering of high performance clients turned on, and it has dropped connection maybe once or twice. However, I've got a customer with a Neeo and a Draytek network - which C4 don't have an issue with at all - and the remote performance is so bad the customer wants to return the remote. The site has got separate 2.4/5GHz network SSIDs (although if the WiFi stack on the Neeo remote has been properly developed this shouldn't be an issue) and it still keeps dropping out. There's no issue with signal strength and my WiSpy doesn't detect any other hidden interference. I have tried talking to C4 tech support about this, have implemented all their suggestions, but nothing seems to improve performance or stability. My last chance is to move one of the wireless access points to see if that helps. If I can't get this working the customer wants to return the remote for a full refund, which given that they specifically requested the remote (i.e. I didn't try and sell the remote upgrade to them), is going to be a tricky conversation. If anyone has any other suggestions for what might help solve this issue I ma open to any and all suggestions.