maw246

I am only running 2.7.2 so can't speak to 2.9. I suspect they may have changed some things with the new EA controllers

@Johann thank you so much. Figured it was a remote reset that was the problem. Thanks so much. Did both the reset and leave the netowk and re-identified and we're good.

I just bought 3 used SR-250 remotes on ebay and need some advice on how to get the system to identify them. All 3 remotes start with a message "Waiting for Network" when batteries are inserted. I have tried to type the MAC addresses into Composer (2.7.2), but it still doesn't identify. When you push the LIST button the remote goes directly to the Settings>Configure page (unlike the one remote I already have that's connected). If I use the 2,4,8,6,#,* command I noticed that two of the remotes are bouncing around from channel to channel. One of the remotes was locked on Channel 11. I was able to get that remote to identify after a couple of tries by pushing the red 4 button. So I suspect the problem is getting the other 2 remotes to lock on Zigbee Channel 11. How can I get the remote to lock on one Zigbee channel? One unrelated question - two of the remotes are C4-sr250RSK-B and one is C4-SR250B-Z-B. The one i got to work is the RSK. Which is older?

I corrected the problem on LTE by opening the C4 app, changing the IP address to a bad address, trying to connect (which fails), then changing the IP address back and connecting. This worked for me. Again see the thread as follows: http://www.c4forums.com/topic/14682-unable-to-connect-to-myhome-over-vpn/

I just read your thread. If you edit the IP address in the Control 4 app and change it back it works over LTE. I'm on 2.7.2 so C4 has not fixed this bug or they want to sell 4sight licenses. So this is not a VPN issue at all. Thanks again for the lead

Thanks for the lead. I am trying to do this over LTE because if I access the VPN while I'm on my local network it behaves like there is not VPN. I can't try this until I get to another network. I did have my daughter try this from her network and it did not work. Will look at the post.

yes

I have a slightly different screen (includes account info) and Advanced Security is not something that can be selected, but IP address is shown and it can be pinged. Again, I have no problem if I am on the LAN with the App only when I tunnel in with L2TP VPN from outside the LAN.

How do I check for layer 2 broadcasts on VPN?

Thanks to both. To be clear, the Control4 app works fine when I'm on the network and IP address is entered. Not sure how to check Layer 2 broadcasts are set up in VPN.

I have a L2TP VPN set up on my network firewall that allows access to the entire network from outside. The Control4 app on my phone appears to time out when I try to use it from outside. The Lutron app works fine for my RadioRA2 switches so I know I am getting to network. I can ping the HC-800 IP address and it responds. Am I missing something or has Control4 done something to lock this down?