Hi Amr, thanks for the answer.
I'm not sure what do you mean by initialize.
The controller (EA5) was already programmed with a system and linked to the same dealer/user account for around 2 years, working with version 2.10. The purpose was to update it to 2.10.5, but it denied access to the server update database, because it could not check registration status. I tried to unregister / re-register it to the same account, but I was unable to register again, with this error popping up.
NOTE: this error appears even when entering the ACCOUNT SERVICES menu, before trying to register. I also had trouble with digital media services, because the system could not check a verified account for the controller.
Perhaps there is a patch needed to be installed on the controller?
thanks in advance