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AtlantaSteven

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  1. I had the issue again last night. The way I solved it was to reboot my primary C4 controller. It then started to work again.
  2. In the past week or so I’ve had issues where the control4 app (iPhone) won’t connect. And when I give Alexa voice commands to turn on/off a light, it’s unable to do so. i have a current 4Sight subscription. i also just tried tried to disable/enable the control4 Alexa skill, I’m now unable to re-enable. Alexa says try again later. Are there control4 server issues? any thoughts? thanks
  3. Control4 Neeo Remote (Silver) - Used $100 Free shipping. If you live near Atlanta you can pick it up and save on shipping
  4. Yes I’m using everything that came with it; USB charger, base, cable, etc. After contacting my C4 supplier, since it’s still on warranty, they are replacing it. It will be a brand new unit. Now I need to decide whether to keep it or sell it. Anyone interested?
  5. If I take it out of the charger it’s totally unresponsive. I can’t even press and hold the mute and power buttons simultaneously if outside the base. I tried for over a minute; nothing.
  6. I just tried that and I get to this screen. See image. I click on OK to reinstall software. Still back to the same Charging screen. I also tried to power off remote by holding power button but to no avail.
  7. Hi My NEEO has been sitting in its charging base for couple months as I haven’t used it in a while. Now it seems hung/stuck. If I touch the screen while in the charging base it says “Charging”. It’s been in this same state for days. If I remove it from the base I get no response. See image. suggestions? Is there a way to reset it? Anyone else see this? thanks in advance.
  8. Hi My security company will be dropping total connect and will be going with something called Alula. Anyone heard of them and whether it works with C4? thanks
  9. rebooted and then removed and added system. All set now.
  10. I just unlinked Alexa and then re-linked. no change. I still can't log in to C4 app. Strange
  11. nothing changed. I am on the same network I've always been on. I just checked. my 4Sight is still active.
  12. Hi, Suddenly I am unable to access my system via the C4 app or via Alexa. This worked fine this morning, at least Alexa did. I can access the system via C4 Home Edition. My TV remote and all (at least all I tested) wall switches work fine. Any suggestions? thanks in advance.
  13. Great thanks. Does this work if the device is in smart home mode? Have you been able to reconfigure while in smart home mode without loosing connectivity? Also, does power cycling also effect connectivity? thanks again.
  14. Hi, I finally connected my 6 Axis gears to C4. I do have one issue that I wonder if others have seen this. Once you configure the gears in smart home mode, then paired with C4, if you need to reconfigure the fully open/close points, you need to switch them make to native (non smart home) mode. Then when you switch back to smart home mode, you loose connectivity with C4. You’ll need to contact your dealer/remote installer to re-pair them. I never had this issue when I used smart things as my automation hub. Have you seen this with your setup? Can you try it? thanks in advance.
  15. Hi, I have Axis Gear zigbee shade controllers. With the help of my installer, we are able to pair all my gears with C4. The issue I came across was when I needed to reconfigure the max open/close settings for the shades. In that case, I switched one of the gears from smart home mode back to native mode. Then after reconfiguring I put it back to smart home mode. However, C4 lost connectivity. It became un-paired. I never had this issue when I had the gears controlled by smart things. Should C4 loose the gear's device ID (address) when switching from smart home to native and then back again? thanks in advance
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