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About IAN1975

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    Control4 End User

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  1. Hi Sonic30101, I pulled the battery, putted it back and it fixed the problem. Thanks Ian
  2. Hi, Yesterday, we've got another power surge. This morning, the screen display on my C4 remote is gone. Anyone knows what is the problem. Here is a picture of the C4 remote screen. Thanks in advance. Ian
  3. Hi to all, I have the packedge router connected to the C4 EA5 and my main computer is an IMAC. What is the best way to keep your IP address private? Is there a third party software to install in the C4 system or just in the IMAC? Thanks Ian
  4. Hi, Yesterday night, we've got a power surge and when the electricity comes back, my C4 lights switches are going crazy. Here's a video. I restarted the C4 system but didn't work. Any help please? Thanks! Ian IMG_5389.MOV
  5. Finally, we've found the problem the C4 amplifier is dead and it has to be changed... Thanks!
  6. It's been working fine and nobody has made any change stereo vs 5.1... I reset the system and one audio zone came back then I tried to reset again and I've lost the two zones again...
  7. When I unplugged the C4 main cable, everything including the cable boxes restarted. The strange thing is that the same cable boxes work fine in another room. It's just in the gym and the master bedroom that there's no sound.
  8. It's thru the C4 audio matrix. It happened in the past and I unplugged the C4 matrix cable and replugged it and everything is back to normal but not this morning...
  9. Hi Mitch, It's Videotron cable box (a cable TV distributor like Direct TV)... Thanks
  10. Hi, Since this morning, I don't have sound on my TV but image is OK in two zones. I restarted the C4 system a few times but no success. Is there anything else that I can do in HE composer to fix the problem before calling the dealer? Thanks in advance! Ian
  11. Hi, I got the same problem. Is there any fix for this yet? Thanks Ian
  12. Hi, I don't see "Advanced" tab under C4 4sight. Can you show where is it? Thanks! Ian
  13. Same problem here. I tried to reset the gateway and nothing works. I have updated to the 3.0 system and everything was working well and no change has been made to the system. Any solution yet? Thanks! Ian
  14. In June 2019, Ari helped me update my C4 OS to version 3.0. My C4 dealer was not comfortable with the last update. Obviously, Ari has managed to easily update our system and everything works well after his update. Ari responds quickly to his emails, courteous and reliable. His price is reasonable. I highly recommend you for all your C4 programming needs.He is really a C4 guru! Ian
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