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IntrinsicGroup

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Everything posted by IntrinsicGroup

  1. IntrinsicGroup
    This is a vehicle specific driver BUT we are currently reworking the driver to make it an official solution, and we're also working on power wall integration as well as part of that.
  2. IntrinsicGroup
    We haven't received an update from Control4, however, Chamberlain have confirmed their long term support for our integration to them, which Control4 stated was their main concern. Everyone who has installed the driver over the last few weeks has done so without any issues, hence we have removed the disclaimer.
  3. IntrinsicGroup
    I don't believe alerts are sent from the driver so it's possible this is part of the block by C4 but hard to say for sure. It may be isolated to your system. If you'd like to submit a support request we can see if it's anything we can help with.
  4. IntrinsicGroup
    Glad it's working well for you... thanks, the more support we have from dealers regarding this unprecedented situation the more likely we are to get it over turned.
  5. IntrinsicGroup
    If the driver was installed you should be fine. The driver is available for sale on our website for those that have installed it and still need to obtain a license. If you experience any issues please submit a support request on our website.
  6. IntrinsicGroup
    Yes, there are no issues with the driver or our relationship with Chamberlain. Control4 have chosen to forcibly block this official integration. This is now sadly a legal matter. If you install any other platforms their drivers are on the way. RTI is launching today and others will follow shortly.
  7. IntrinsicGroup
    Yes, so long as it was installed before Control4 forcibly blocked it you'll be fine. This isn't a driver issue. If you attempted to install it after they imposed the block you can contact us for a refund or hold off to see if Control4 provide us with any more information.
  8. IntrinsicGroup
    We have undertaken testing this morning and it appears Control4 have taken the regrettable step of blocking new connections of the driver at some point during the night (note we are UK based). Existing integrations are still working without issues. We assume Control4 will clarify the situation at some point. This is now with our legal counsel and we have no further information we can share at this time.
  9. IntrinsicGroup
    We need to be a little careful what we say here. None of us were in the room when the Clare Controls discussion was undertaken. From our experience though if two publicly traded companies have a contract for services between them and one company suddenly stops providing a service there’s only really two options: 1) They are in breach of the contract, which normally leads to damages being paid; or 2) The contract period had already ended, so the services were shut off because there was no obligation to provide them. One point we can comment on (as it's publicly visible) is that on my last count there were over 40 drivers for Control4 on Driver Central that are $150 or more. Some are more than double our driver price and some do include a license fee/tribute for the manufacturer's API, they just don't necessarily declare that. It's becoming more and more common for cloud services to require some kind of financial compensation (indeed Control4 are introducing that policy themselves) so I believe we will see this happening more and more with drivers in the future.
  10. IntrinsicGroup
    Control4 did give their blessing for this driver, they advised they weren't pursuing a relationship with Chamberlain, gave us email addresses for their contacts at Chamberlain and wished us luck with the integration. Our understanding is Jesse Smith doesn't use any cloud based drivers, he is not singling out this one specifically, but either way nobody has to install any of our drivers. They are there to provide an option and give dealer's/end-users choice. This is an official integration. If Control4 can provide us with the reason they object to it we'd be happy to attempt to alleviate their concerns.
  11. IntrinsicGroup
    We appreciate the support. Our company ethos is to be very open - if there's a problem, we don't cover things up. (it's how you deal with the problem that is important!). Intrinsic is part of a larger company and our Group CEO (a former lawyer) is directly involved in this. All integrations go through our legal team before launch, so we're confident on the legalities of this integration. We can't comment on the specific relationship between myQ and Control4. We do believe the basis of the announcement to be fundamentally flawed: - Snap instructed us to get an agreement with myQ before they would let us launch this driver - The agreement covered longterm support - Snap are aware this driver covers longterm support - Chamberlain are committed to supporting the CI market and fully endorse this driver There's no problem with the driver, which is still functional, and has the support of the Control platforms who are also launching it.
  12. IntrinsicGroup
    We can confirm that there's no legal basis for it, as if there was, that would stop all garage door openers (ratgdo, tailwind etc) from being able to integrate with the system. There's no copyright issues or safety concerns, and there's no memory leaks or malware either - Several Snap employees are even using it in their own houses.
  13. IntrinsicGroup
    There are no issues with the driver or our relationship with Chamberlain. If Control4 forcibly block the driver we will issue refunds to those that have purchased it as a good will gesture and seek legal means to recover our losses. This is completely beyond our control, and beyond the control of Control4 dealers alike. This concerns us, and should concern all users, dealers and third party developers. As mentioned above, there are significant legal implications should Snap block a driver (the way the driver works would mean they'd have to push software on every users controller without their consent = not legal and support call headache for dealers). Which other brand/manufactuer will they choose to forcibly block next? It is a very slippery slope, will competing audio brands be next? Other brands that have publicly changed their API or have hardware that is flakey? Perhaps they are only singling out Chamberlain for now, but given Control4 in April 2021 stated "Good luck working with Chamberlain... I hope it works out for you" it seems unlikely Chamberlain will be the last victim.
  14. IntrinsicGroup
    Jesse Smith's post on Facebook sums up this situation. There are significant legal implications should Snap block a driver (the way the driver works would mean they'd have to push software on every users controller without their consent = not legal and support call headache for dealers). Snap are fully aware that this contract with Chamberlain includes long terms support for the CI market, so we can only speculate there is something else behind the announcement.
  15. IntrinsicGroup
    Yes, as above driver limit is currently 12. This can be extended for additional devices if required but myQ thought more than 12 was unlikely.
  16. IntrinsicGroup
    Clare Controls is a slightly different situation. It has a closed SDK as opposed to the open nature of Control4 and other platforms. This meant it was unable to be included in our agreement with Chamberlain. Chamberlain have given us authorisation to provide a solution for Clare Controls, but it requires consent from SnapOne. Chamberlain are committed to work with us on a long term basis to bring connected solutions to the smart home automation space. We have a deal in place to support the major platforms (Control4, Nice, Crestron & Crestron Home, RTI and URC) while we look for expansion opportunities with other platforms. We weren't involved in any discussion between Chamberlain and SnapOne so can't comment on the contract between them or the length of terms they had together for the Clare Controls integration.
  17. IntrinsicGroup
    No annual subscription, the cost of the driver includes a one-off license fee for connection to the myQ cloud.
  18. IntrinsicGroup
    I'm afraid we only sell to dealers so you'll need to contact your Control4 dealer and ask them to quote you for the driver.
  19. IntrinsicGroup
    Yes, simply fill out our Licence Transfer Form: https://www.intrinsicdev.com/license-transfer-request/
  20. IntrinsicGroup
    Understood. We've spent nearly three years work on this partnership with Chamberlain to ensure long term support through an API changes, as customer confidence is important (our CEO used to be a dealer and understands first hand the frustrations dealers face!). To that end, he has also agreed that if you do purchase this for a client and they aren't happy with the solution, we'd offer a three day window to provide a full refund, which should make it easier to sell/effectively give a way of trialing.
  21. IntrinsicGroup
    Completely understand, as you hadn't made a purchase, the driver was picking up our standard two-week trial message which isn't applicable for the myQ driver. This has now been changed to avoid any confusion. That message on your system will update shortly automatically. You can get a fully functional copy of the driver, with no expiry by requesting a showroom licence here: https://www.intrinsicdev.com/showroom-license-request/
  22. IntrinsicGroup
    That message in the "Driver Status" field was confusing - we've already updated our licence server to make things clearer. Trial licences - due to the myQ cloud licensing fee, our standard two week trial is not available for this driver. If you purchase this for a client and they are unhappy, we do offer a full refund within the first three days. Showroom Licences - these are provided free of charge and have no expiry - you have to apply separately for a showroom myQ licence, as we're not able to include it in our normal showroom driver pack.
  23. IntrinsicGroup
    Due to the myQ cloud access fee, there is no trial period on this driver, however, you can request a free fully functional showroom licence. @msgreenf, thanks for pointing that out - the driver, was doing exactly what it was meant to in blocking unlicensed accounts, but we can see how that messaging was confusing - we’ve now updated our licence server so that message is no longer displayed for this myQ driver, to avoid confusion.
  24. IntrinsicGroup
    Can you confirm which email you used? The last email we can see from your address is 02/02/2020? For support requests, it's best to submit a ticket on the Support system direct, as this is monitored by our tech team, rather than our admin team: https://www.intrinsicdev.com/support
  25. IntrinsicGroup
    We have free showroom licences available - it's just not automatically included in the showroom pack, due the myQ licence fee, but you can request a myQ licence on the Showroom request form: https://www.intrinsicdev.com/showroom-license-request/
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