rmcalhany

I just deleted the app entirely from my phone and reinstalled it. Seems to be working now. Odd. Thanks everyone for the suggestions.

Derrick, I switched to cellular only, and it still sticks on authenticating. I'll PM you my account ID.

I was a little timid about doing that. And now I know why. I just deleted it and tried to re-add it. It's been stuck on "Authenticating" for about 5 minutes now. So now I have no access at home or away from my wifi network. Ugh!

Also, under "System Info" it says: Licenses in Use - Not available Remote Access - Not available. But when I access my account via my laptop, it says my 4Sight license is valid until next June. Is this the problem? If so, how do I get the iOS app to reflect a valid license?

msgreenf - nope. That wasn't the problem. Support log from right now shows the following: - Giving WiFi a chance to startup (this repeats 3 more times) -Device is using a Cellular connection -Connecting message: Connecting to ... -Installation ID found in keychain -Installation ID (redacted) -Connecting message: Requesting Service URLs -Failure in LocatorService: A server with the specified hostname could not be found. -No error found for RemoteAccessFailureCode -1003. Automatically setting default error=[0] -LocatorService returned error: We encountered a problem and can't connect to the system at this time. Please try again later. -[ControlDirector failureCreatingTCPConnection:tag:]

I've been having problems with 4Sight since before Halloween. Anyone else with similar issues? I cannot access my network off site (i.e., from a cellular network) from any of my devices. I'm running iOS 11.0.3 (soon to update to 11.0.4) on my iDevices, and my controller is running version 2.9.1.532460. My 4Sight license is good until June of 2018. Anyone else not being able to access their home network? This is very frustrating. Thanks. Robert