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About Joey13

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    Control4 End User

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  1. Update- touch screen still working perfectly... (2 weeks)...but here is a question for the experienced C4 tech/dealer/person. I am expereinceing other bugs and I am wondering if it’s the controller. My alarm has set itself several times by itself and also sent a medical emergency alert. Just the other day some channels of the (c4-16amp) amp went out and when I rebooted it only some started to work again. This coupled with the connection problem with the touch screen has me concerned. I am going to reboot the controller tonight. Thanks
  2. Thank you. My wife actually bought me two for Xmas. Thanks again
  3. Looking fo two switches in white new or used in very good condition. Thank you
  4. Quick question- do I really have to contact my dealer to upgrade to the new version? Thanks
  5. Matt- the OS version is for the director and 2.9.1 for the touch screen. Thank you Anzir.
  6. Update: i basically can’t explain it... Reset the internet and all hardware. Still didn’t work Tested the wire. Tested good. Tried different ports still didn’t work. Looked at the Network settings and tinkered around . Still didn’t work. Downloaded C4 ME and couldn’t get it to load on my Mac. i then downloaded the C4 app onto my Mac and connected to the director...just coincidentally at the same time the touch screen started to connect. i tried the touch screen and it worked perfectly for seven hours. When I woke this morning it was off/sleep mode (wouldn’t come on with touch) so I hit the power button and it came right on. Since then it has worked perfectly. Hour 13 and no problems. I guess I am just waiting at this point to see if or when it will happen again. Really no answer.
  7. Thanks CYKnight. I am thinking I will need to upgrade soon. I just spent three hours labeling wires because the installer didn’t. I found the touch screen and tested the wire. Seems to be fine. I rebooted the system and it looked like it was fine, but it’s still struggling with communication between the controller and touch screen. Control4 advocacy hasn’t called me back. I am not happy with my dealer after spending almost 40k, so I need to find a better fit. I get it , I did buy it from them, but I don’t believe it’s the touch screen, but what do I know. If any one hasn’t any other suggestion on what to check, please let me know. Also any dealers in Orlando area ? thanks again
  8. Thanks for the info. I need no more than 4- 6 ports POE - the rest is internet.
  9. Any recommendations on a POE switch with more than 24 ports? 18 wasn’t enough anyway
  10. Totally understand- my dealer tested the cat 5/6 cable. I will try what you suggested . Since I didn’t buy it from them they don’t seem to want to go that extra mile.
  11. Tell me how you really feel - lol i am running door station, access point and one touch screen.
  12. Forgive me for my ignorance, but if the door station and access point work off the POE and are working fine, would it still be a network issue? i am using a luxul 18 port POE switch
  13. Matt- POE it will light up and I can touch the screen, but it won’t connect to the controller. Today the dealer came and got it connect and update then and stopped connecting. Sometimes the screen doesn’t have power or light up
  14. Hey everyone My touch screen has been installed for three months. All of a sudden it stop connecting to the controller. It works intermittently. Any idea of why? My dealer doesn’t know and won’t warranty it because it was a gift purchased from another dealer and I don’t know who it was to contact them. I called Control4 but they haven’t returned my call. Thanks Thanks
  15. Thank you - that was going to be my next option. You saved me a lot of brain cells with the thorough explanation. i guess I cant give you a hard time about your user name. Maybe you do actually know it all ;-) Now for the real question. Why do the call a driveway a driveway and a parkway a parkway? Don’t you drive on the parkway and park in the driveway? Dont answer it know it all.... lol thanks again . I will try it when I get home from work...
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