Wondering if anyone has this similar problem. In some cases when trying to remotely connect to a clients system, the controller name, address, version, etc either takes a real long time to show up or it doesn't show up at all.
I know there is a back door way to get the system's address from my.control4.com. We can add that Director address to connect to it. However, in some cases the address doesn't show there either? Not sure if the controller just hasn't checked-in or there is some kind of DNS breakdown.
Any thoughts or solutions?