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About JasonC

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    Control4 End User

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  1. For anyone else who ever comes across this issue .... we had another blackout today and it is now fixed!! My attempts at powering off the controller with the lights in various states had failed, but apparently the power going out on the controller and the dimmers in unison (while the lights were off) was enough to correct it. Regards, Jason
  2. We had a power blackout tonight and after the power has come back on our three lights on dimmer switches are reversed from what Control4 thinks. Ie. when there are set to 0 in Control4 the lights are on, and when set to 100 the lights are off. Our scenes that set the lights off also don't work (the lights come on). I've tried turning the lights off and then power cycling the controller however the same issue still occurs. Any simple fixes to get the lights back working properly? I have ComposerHE and the Monitoring settings in there show the same as the Control4 app. The dimmers are all models C4-DM201-Z, and the controller is a C4-EA1 running 2.9.1 Thanks, Jason
  3. Our Control 4 system was setup a few months ago and we've just noticed that when controlling our cable set top box some of the number buttons don't work (both on our SR260 remote and when using the C4 app on our mobile devices). ie. The 0,1,4,7 buttons don't work - the other numbers work fine. This is a bit painful if wanting to go directly to a specific channel (ie. 501 - have to go to 522 and then do channel down lots of times, or browse in to the channel guide and select the channel from in there). I have emailed my dealer and am awaiting a response, but in the meantime am wondering if the is anything that can be done in HE to fix it. Any thoughts on why it would occur? Thanks, Jason
  4. Actually just found the Chowmain Generic TCP driver which sounds like it should be on my list. https://www.drivercentral.io/platforms/control4-drivers/utility/generic-tcp-command-control4-driver-chowmain/ Regards, Jason
  5. Does anyone have any recommendations on any useful drivers to get installed on my Control4 system? eg. anything that would allow a customized HTTP/REST call as an action? (which could trigger an event on a external system). Regards, Jason
  6. Excellent - downloaded the version from the PDF RyanE posted and it is now working! Interestingly the HE version under customer.control4.com/software/downloads for me is still an old version that doesn't work. Regards, Jason
  7. My C4 system was installed about a month ago. I notice that it has been installed with version 2.9.1. Is it reasonable that this is the version installed by my dealer? Or should I be questioning them as to why it wasn’t done as 2.10.X? Thanks, Jason
  8. Hi I’m new around these parts. I had a small C4 setup installed about a month ago, received my HE license about a week ago and found this forum when trying to get it to work. I’ve read that there are some great dealers on here that can do remote work on C4 systems. So far I’d say I haven’t been impressed with the local dealer I used to install the system (various things I was told told during the pre sales and installation were factually incorrect, they have been very unresponsive to emails/phone calls leading up to the install and the installer sent out was very junior and spent more time on the phone getting assistance than actually doing the install). I work in IT and can do all the hands on things myself, so could probably most likely get by using a remote dealer. I’m wondering if there are any region restrictions for dealers? Ie. Can they only support customers in their country? Regards, Jason
  9. Just got my license for HE today... and having issues logging in. Glad I found this thread as it has stopped me pulling my hair out for the next few hours! I'll keep watching for a fix. Regards, Jason
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