SRQUser

I am very reluctant to give someone online who says they are a C4 dealer all my log in info (I assume this is necessary). How do I know the person is legit? It's really frustrating though - for 2 years I've been trying to find someone who would come here & service & maintain my C4 system. I finally find someone, and now things that were working before he came are not working.

Have a C4 switch here that controls NOTHING. I push it on or off, and I see no lights changing. BUT, it keeps flashing 2 green lights. What does that mean? My C4 Installer went out of biz. I've been looking for other C4 dealers to service my account, and finally found one a week ago. He came here & set up a few things. But he reprogrammed our shades that were supposed to gu up every morning, but now 4 of the 5 don't. All 5 used to go up before he "reprogrammed." So I'm reluctant to call this guy back, but wondering what this is all about. IMG_5213.MOV

No idea what model controller - I can't find that info anywhere. The system is 2. 10.6 How do i reboot remotely?

YES _ It looks like it is checked in: Activated on 5/2/2018 6:12:26 PM Checked-in on 10/3/2022 2:21:55 PM Smart Home OS 2.10.6 A Problem is that I have had NO DEALER since 2019. The house was a New Build, and the Builder did not pay the installer so the installer refused to provide any support. But then that dealer went out of business. 2 other companies I've tried to hire did not want to work on the system because they could not figure out what the original installer did. BUT - until this storm hit a few days ago, I was at least able to view cameras, lights & shades & connect to the system. Can't connect. I have Ring & Blink devices also & I can connect to them while away.

I deleted, but then when I tried to add the system back in, it continues to hang on that CONNECTING TO screen.

NO -I can only find what devices are enabled, but nothing that is a controller. I cannot see anything on this page that can show me my cameras, or my lighting, or shades, to enable me to do or see anything. On my phone, when I open the C4 App, it just stays on "CONNECTING TO...My Control4 System" and never connects.

The cameras are Hikvision, but I cannot connect to COntrol 4 at all for cameras, lights, etc.

Prior to Ian hitting us, we were able to view our C4 cameras. We never lost Power, but once we lost Internet, we were unable to see our C4 cameras. THe Internet came back, but not the C4 Connection. We no longer can connect - the screen just says "CONNECTING." We are not at home, and will not be for another week or so. We can't control lights or view the cameras remotely. Is there something that needs to be done to restore connection? THanks

DId that - it didn't stop the green lights flashing. But here's what's strange - until I did the 15 second hold, the switch did not turn anything on or off. Once I did that, it turns my halll ights on - as does another switch about 12" from this one! Just an extra switch my $%^* my installer charged me for that wasn't needed.

I have a C4 switch that was flashing 2 green lights. What does this mean? What's odd is that I cannot determine what this switch controls! It doesn't seem to do anything - I see no loghts going on or off when I use the switch. My C4 system has not been updated since 2018. The Dealer is no more. I've had 2 other local (Sarasota) dealers look at my system & both said they didn't want to touch it because they didn't know what the installer did. How do I go about maintaining my system without a dealer? Do I need to update the system - using it only for lighting, and live view of security cameras. I cannot access the camera software to program it to record on a NVR because the dealer used his own ID & PW. No other uses (I don't understand why the dealer used C4 in the 1st place). THANKS

What does it mean when our C4 switch occasionally has 2 blue light blinking for a few seconds? Usually it has the red light when switch is off, or green light when on. THanks IMG_4135.HEIC

What you are asking for is pretty much how I spent my career - assuring that if our Distributors did not live up to our standards, they would be terminated. THen it was my job to make sure we never got into Legal trouble for doing so. 99% success rate. I would expect that C4 does in fact have certain standards and oversight over their dealers, but how much enforcement is unknown. In my case, I blame my builder at least as much as the C4 dealer since the builder cut corners, and I assume he passed that philosophy on to the dealer (and then he didn't pay him).

Ha - finding a better dealer is the problem. As I mentioned, two highly recommended dealers came in here & said they wouldn't touch this since the wiring from the low voltage installer is such a mess. Just found another issue this morning that installer did wrong. We never know when someone rings our DoorBird doorbell. We are switching to Ring. But when we removed the Doorbird, not only did we find the wrong wires there, but there are supposed to be antennae on the device - they were not there - the antenna connections were capped. Thus we never received the WiFi signal! This guy was a disaster! He was our builder's friend. Sarasota, FL

Are you describing the device, or the installer? Our installer was a total disaster - almost nothing works, and other dealers have come in, looked at the wiring, and said "We're not going to touch this. Have no idea what they did" This just adds to our list.

Thanks - BUT - why is theWiFi signal better without this connected? There was never any power connected to it - only a Cat 5E cable. Was it even working at all?

I noticed this hanging behind my wall mounted TV, connected to a Cat 5E cable. It is an ARAKNIS AN-500-AP-I-AC It was installed by the people who installed my Control 4 system, but I was unaware it was there since install 2 years ago. (Can't ask them - they are gone) I've been having trouble with my WiFi signal in that room, where the speed is about 1/10 of what I get in the rest of the house. Comcast came out, and told me to disconnect this device. The WiFi got a little better in the room. What was the purpose of this device, and have I lost any C4 functioning by disconnecting it?

The installer of my C4 system really did an awful job, and he is gone so I can't get him to get anything working. 2 Others came in & said "I'm not touching this - I can't figure out what he did." C4 controls our lighting, that is all. We have Doorbird for doorbells, but not connected to our Schlage locks, MyQ for garage, Nexia for HVAC, Alarm.com for our Security and COmcast for TV & Internet (not controlled via C4). COntrol 4 was supposed to control all these functions, but none of them are connected. We did have one guy come in to try to get our security cameras working but was unable because the installer used his own PW's and we do not have them. And the Serial Nos on cameras are missing. So wondering if I can use ALEXA to control these things? Would devices supposedly compatible with C4 be able to be controlled via voice using Alexa?

Sorry I cannot answer, but also looking for a Hikvision wizard. Our cameras straight-out stopped working. We were told by one of the techs who installed tham that it is because we had modems changed, so the IP address has to change. But He can't do it, not allowed to do biz with us as a result of the builder we hired not paying the low voltage company. I've tried to do the change, but it's not letting me unless I have user name & PW. The installers put that in, and I have no idea what it is. I am also unable to get acces to see the serial numbers. Any ideas? Thanks

Well, the bottom line is I got the Lighting programs to run, but there is still more to do that needs a C4 Dealer. Thanks

Nope - other way around - Builder & Dealer have both been paid. Builder owes me a bunch.

Actually, he did Not wire for audio.video, as we were not interested in that. All we needed was light control & Internet - the TV's are not connected - each has its own Xfinity box. Our installer is still working for the builder - they worked something out, because a year ago we ran into an employee of our Install company & he told me they weren't working for our builder anymore. But now they are. They have been friends since childhood. BUT - the builder actually TOLD the Low voltage co to stop working for us because we had a dispute. As I mentioned, so far no luck in getting a dealer to service. THis same dealer installed all the low voltage stuff - doorbells, security cameras, but they don't work either. I mentioned that to the Dealer's employee and he said it's only a few minute fix - but he's not allowed to come do it. I Need a Dealer As for the lights - I unplugged the C$ box & replugged it, and now working. THANK YOU

We have 2 Keypads (as shown in photo) that have lighting scenes programmed. Yesterday, they suddenly stopped working. One of the keypads shows red lights, the other one has nothing lit up at all. Our C4 was installed 2 1/2 years ago in a new house. I don't believe there have been any software upgrades installed. I'm not really sure why the builder chose C4, since the only thing it is controlling is our lights. It cannot control our door locks, our cameras, our door bell, our HVAC and we are not doing any audio or video - other than just a cable box from Comcast. The Installer will not provide service, although our contract calls for 24/7 service. The builder did not pay him over 5G, and the installer wrote us saying "WE FIRED YOU." I've had 2 other low voltage companies come in & they looked at the control box & the wiring and they do not want to be responsible for servicing. SO What would cause the light keypads to suddenly stop working, and what can I do to get them working again? Thank you

THat's only a part of it. The dealer, Integrated Home, in Florida, is non-responsive as well. I wonder how Control 4 can keep a company like this as an authorized rep.

THANKS

SO in other words, the time will be reset automatically without me having to do anything? Assuming Comcast comes back online after the outage?