Bumping this back up. Hoping someone has a suggestion.... the documentation for setting up the settop box for IP control is :
1) Activate IP Control on your STB (this requires the Xfinity Remote and an Ethernet connection to the SB):
* Press and Hold the Xfinity button for 3 seconds.
* Press the "DOWN", "DOWN", "3" buttons.
* This will open the STB Diagnostics Menu (there will be several seconds of lag while it loads).
* Scroll down to 'Remote Controls' and select.
* Scroll to IP Control and select.
* With the Diagnostics IP Control page open:
- Press and Hold "A" for 5 seconds.
- Press "4", "7", "7" buttons ("I","P","R").
- Press and Hold "A" for 5 seconds.
* A message will tell you that you are activating IP Control and your STB will reboot.
The remote control does not have an "A". Any ideas how to progess past that step?