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About timelinex

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    Control4 End User

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  1. I definitely acknowledge it may take a week or two for a solid fix. But I haven't received a response in 5 days from them. I have my own business, so I understand you can't always reply right away. But 5 days is just ignoring the customer. Considering how much these products cost, I consider that terrible customer service.
  2. Has anyone had any updates? I messaged them a few days ago and go no reply. Mine still doesn't work.
  3. I've seen alot of mention of this one: https://www.amazon.com/gp/product/B01MDQ5JOC/ref=ox_sc_saved_title_4?smid=A1W38LIN57HDN1&psc=1 Is this the a good option? I am trying to future proof.
  4. I actually have 2 cat 5e ran to it.. that makes me wonder, maybe I should just do the hdmi thru cat option. Is it good enough for 4k though?
  5. I tried it and it works, but the intermittant part makes it hard to know for sure. And I haven't just sat around for 30 min waiting. I have talked to a few other people and they said its likely the cable. I just thought HDMI either worked or didn't.
  6. So I am having having a flickering issue with the projector. I know you guys aren't the AV experts necessarily but I thought it was worth a shot to ask. It gets worse and better and during the bad times it's easily a flicker every 5-10 seconds. I don't think that it's a bulb issue simply because if I go to the projectors "home" screen there is absolutely no flickering. I tried changing power consumption modes between eco/medium/high and that doesn't change anything. It's hard to test everything and be sure just because the issue does go away from a little bit at a time sometimes. It's also hard to test the HDMI cables because this is in a home theatre with cables ran through walls/attic. I changed my Nvidia Shield from 4k59hz recommended to 4k60hz and the issue went away. But it came back an hour or so later so I'm not sure that did anything. I changed the resolution of the Nvidia to 1080p and I haven't had not 1 flicker at that resolution. My biggest suspect is the HDMI cable from my Denon AVR to the Projector. It's a relatively long run and it's the original cable from 10 years ago. I was surprised 4k even worked with it considering the length of run. I know there is issues with long cables and 4k. I was just under the impression that HDMI is an all or nothing type thing? Is it possible the flicker is because of the old/long HDMI cable?
  7. I hope so too! I installed everything yesterday and am very happy with my purchase. I thought my Marantz was pretty decent quality, but after seeing the quality produced by this projector, I feel like I've been watching movies through a dirty milk jug! I'm also happy to report that 4k works and I don't have to replace the wiring. This was a huge surprise because it's probably like an 8 year old cable and its got to be pretty dang long. Easily 30+ feet. Now all I have left is to do the C4 programming and RMA my Nvidia Shield. Talk about bad luck. I pulled the plug at the end of the night and replugged it back in and it wouldn't turn on anymore. Bricked. Out of nowhere. Always something!
  8. Great! It was left off on them forwarding the issue to their engineers. I do appreciate that they respond to the emails reasonably fast (within day or so). Hopefully gets resolved soon. The doorstation has been great in other regards.
  9. They replied saying the issue shouldn't be happening as it was fixed with the update from a month ago......
  10. Thanks for the email I contacted them . You guys should email that address as well. I'm guessing the more people that message them the more likely they will actually do something about it.
  11. All ordered. Epson 5040ub with extended 4 year warranty to ensure against the power supply issue (only $60!), and the Denon AVR-X3500. Now I just gotta hope that the HDMI cable thats ran from my media room to my ceiling isn't too long and will need replacing for the 4k portion to work. Really don't want to go into the attic. Thanks for all the advice guys!
  12. After some more research I have decided I will buy the 5040ub. It seems to be similar to the uhd series but it has alot more adjustability for setup, and that might come in handy. The power supply issue worries me, but it seems like some people say they may have fixed it, and they do seem to be really good on warranty.
  13. Who can we even contact about this? They wont fix it unless they know it's an issue
  14. Seems like your exactly in the same spot I'm at. I have a note 8 and it stopped working in the last month or so as well. Is there someone we can contact to notify control4 about this
  15. OK well I uninstalled both C4 app and the intercom anywhere app. Then installed them again one by one. (on both phones). Now if the app is open or running in the background (open and then you press hope button). Call notifications work both ways. But if the app is timed out or the background apps are cleared, then no notification.
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