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Just a quick note here to praise @DanITman! He has a driver that finally addresses the issue of not being able to clear a Sonos Queue in programming. Hit him up for more info, but it works flawlessly! Still amazed that it takes a custom driver to do such a basic function, but 3-4+ years of moaning is finally fixed. It's VERY useful for setting up custom buttons for playing specific playlists on a Sonos Connect to a particular room without the prior playlist being mixed into it! Many, many more uses... but, that's just 1 example. Anyways... Thanks Dan! I had honestly given up.

Thanks! Will do.

I somehow missed this from 2 years ago... So, anyone know how we convince C4 to put this functionality into Composer HE so we can actually use it???

I should have mentioned... I have definitely switched around some receivers. I put the guest room receiver on the living room TV and it looks a LOT better. Could just be placebo effect... But, I swear the ones that are used more often are the worst... Master bed, and living room. It's definitely not the transmitters though. The one on the deck looks flawless on all sources. Anyone know if the newer versions of the receivers work with the old version of the main unit?

Hi guys, Hope everyone is well! My system was installed back in 2016 and features a pretty extensive video distribution system using key digital equipment. The main unit is a KD-MC1000 controller, then i have 5 source transmitters (KD-IP1080TX), and 8 receivers on TVs throughout the house (KD-IP1080RX). Overall, i have had VERY FEW issues with the system over the years, and I've been very happy with the C4 integration, etc. However, I have noticed that the picture has started to turn a bit hazy / cloudy over time on some of the receivers? It seems cost prohibitive to replace the transmitters and receivers as they are largely impossible to find. But, any other suggestions? Is this something anyone else has noticed over time? I assume with them basically all being "on" 24/7 over 6 years they just eventually wear out? Thoughts on other options?

Hi all, I recently removed a device from my Key Digital AV over IP system that wasn't needed any more. This has free'd me up to try something I have been wanting to do, but I need some help and have some questions. In short, my audio solutions are a bit "old school" at this point, i guess... so I am looking for an inexpensive way to make some improvements in audio in particular. Right now, I have 3 old Sonos Connects in the rack for audio use. The problem is... we are big YouTube Music fans and I hate how the Sonos app limits functionality. It didnt bother us as much with Google Play Music because we could still stream directly to the Sonos Connects if / when we wanted to. But, ever since that went away, we've been forced to just use the Sonos app. I've been lazy, and busy... and am just now getting around to looking into better solutions for it. In short, I have replaced the open KD transmitter connection with a Google Chromecast. But, I'd like it added as BOTH a watch device (in room's w a TV) AND a listen device (in rooms w speakers). I *think* I can do this by buying an audio extractor and feeding the audio back into the C4 system? But, will audio still be passed along the HDMI over IP beyond the extractor as well? I wouldn't want to lose that audio for the cases where it's a watch device. Also, in a room where I have BOTH like out on our deck... Would that allow me to both watch it on the TV and push the audio to the ceiling speakers? If any of the above is correct... In theory, I think i could technically replace ALL my Sonos Connect's because I also have 3 Roku Ultra's that I currently only use for video use. And, I'm happy to buy a couple more Chromecasts and extractors if necessary. But, apparently YT Music will stream directly to the Roku's as well (which i had never bothered to look at). Anyway, I hope all that makes sense? I'm sure many of you have done some creative things like this, and I'm just looking for feedback / pro's cons / etc? I would need a dealers help to do some setup for me as I don't think I can add listen devices from CHE, only assign them once they are added. Thanks, -Matt

This is fixed, fyi. Still kind of "stutters" and switches between the default remote screen and then to a new one for Roku specifically. But, they acknowledged it and are working on that too. Had to get a dealer to contact them to get any traction. The contact links / emails / etc proved pretty useless, unfortunately. Anyway, just wanted to let everyone know it's resolved.

Nope, still going around in circles... For us, iPhones work fine, it is only androids that don't. This tells me it is a problem in the app itself or perhaps the driver? It's ben impossible trying to find any sort of avenue to report the bugs to C4. I have sent videos and descriptions to several different dealers on here as well to see if they can help escalate. REALLY frustrating. Going on a month now with it being broken. I first noticed it ~Sept 18th.

Anyone have a line on who/how to report this issue so it can be fixed???

Do you mean the driver itself needs to be fixed? So far as I can tell.... I am on the latest one.

More info... If I just click watch YouTubetv again (as an example), the remote comes up for about 3 seconds every time (and is functional). This is a consistent behavior on all 3 roku ultras. Any other ideas on what I can try? This is really frustrating as we all use our phones quite a bit. Thanks guys, -M

App grid came back after another reboot, but the remote still disappears on all 3 roku's. It shows for about 3 seconds after you select an app, then disappears.

Says driver 140, but I don't see anywhere that shows when it was last updated?

Tried resetting the whole system twice. Also, just noticed the roku apps screen has disappeared from the C4 app as well. Do dirvers update themselves automatically? I can't think of anything that has been done to my system in months? So weird for it to just stop working all the sudden?

3.1.0.566775-res Not sure I know how to find the Roku driver version in HE?

Anyone else seen this? If I select any of my 3 roku inputs to watch, they switch correctly, but the remote screen comes up blank so I can't control them? Remote screen works fine on another input. I have reset my entire system as well as uninstalled and reinstalled the c4 app on my phone. Picture attached of blank remote screen w roku selected.

Hi guys, My Onkyo receiver checked out on me after a lightning storm the other night. It was a solid 8 or 9 years old anyway... So, it's really just a good excuse to my wife to get a new one. Anyway, I already have a replacement on the way (Denon AVR-S750H), but of course I can't change anything in CHE or even see the IP address I need to force it to in order to maintain the network control. How much am I looking at for one of you awesome remote guys to hop in there and swap it out for me? I'd love for it to be ready to go when the new one gets here Wed or Thurs. Thanks, -M

Sure, there are basic elements that work fine. However, not being able to view, modify, or clear the queue while a playlist or station is playing is a big deal for most. I use the queue all the time at parties or even just by myself to move songs around a bit and make edits on the fly. The solution, of course, is to just control the music from the Sonos app once you set the rooms to "listen" on the C4. But, then what's the point of this entire system if you're just using it to set inputs? As a more practical example as it relates to customization: In my situation, i tried to program some custom buttons for my wife and I that would set lighting configurations and turn on specific playlists in the master bath in the morning. Basically make a nice 1-button / 1-voice-command scene for each of us as we get ready for the day. Simple enough request and something C4 seems perfect for, right? Except, I quickly realized when u change playlists on the same device (even hours or days later), the default behavior is to BLEND the new playlist into the existing one that was playing previously. Why? Because there is no ability to clear the queue FIRST before sending the new commands. In our house... we have 3 Sonos Connect's integrated into the system with a mix of wired room speakers and individual Sonos devices. We share those 3 connects with a family of 5, so u can imagine the music i sometimes heard in the middle of my playlist from my 16 year old's playlist he was playing the night previously. Anyway, I think what is most frustrating is it's a very simple fix for Sonos (and then C4 to tie into). But, here we sit nearly 2 years later. It shows very clearly that neither side gives a damn. To me, having music service control with no queue control is like having a car w no engine. What's the point?

Yes, i'm saying i wouldn't have tried XX control system, period. I would've just used all native stuff and dealt with the headaches. Going this route has done nothing but force me to spend a lot more cash up front, with the same number (but just different sources) of headaches.

I agree 1000%. That's what I just said. Every single manufacturer of hardware could do the same thing TOMORROW. C4 can be "capable" all they want... But, they better have an ARMY of licensing / business development folks who try to limit the damage on as much of this stuff as possible. Sadly, I see this doing nothing but continuing slowly but surely... One by one, product by product. Hence why i said if I had paid more attention to their reliance on API's to survive, I would've done things very differently.

By all accounts, it has been somewhere between 16 and 18 months since the new API broke the ability to clear the queue. So, if there are... they are spectacularly bad at their jobs. Again, we're not talking about convincing a company to add a new feature to the API. We're talking about getting them to fix something that was ALREADY there and working in a prior update. I work in video games where we are constantly under the thumb of Sony and MSFT. It's their world, and the rest of us are just living in it. I get that. I deal with arbitrary changes to platforms, rules, regulations, and new APIs every single day. But bottom line, if they WANTED to get it fixed for their consumers, they would have it done by now. I'm not suggesting it is easy... I'm suggesting they need to put in more effort.

Are we not allowed to have opinions on these forums? Like many other things on C4, the interface on the app is odd and clunky on top of the blatant lack of features, which I already said was Sonos' fault? But since u asked... Had I known what I do now... I NEVER would have bought this system in the first place. Not because it's "bad" per se, just because it relies on WAY too many external factors that I didn't fully take into account when I bought it. Yes, individual apps for everything sucks. But, so do half-assed integrations. If I were a product manager at Snap, a dealer, a marketing director, technical director, etc.... I would be riding every major companies ass every day to get C4 better APIs. The company is literally nothing without them. If everyone "pulled an apple" tomorrow and wanted to focus on their own ecosystem, C4 would be useless aside from their overpriced internal options. Again, there are a few exceptions where they are better in certain situations, i agree. But, there are ALWAYS things in the native apps that are BETTER. And, for those of us who don't have to tow the company lines, it's OK to be frustrated by that! A few more examples: My security camera integration in C4 is a joke. You even admitted that to me yourself after you fixed it and re-installed it properly (and I had already paid you, of course). The list goes on. Again, had I known... I never would've bothered to have you look at it. Lutron and widgets are another GREAT example. I have an awesome full screen page widget on my phone that has all my major lighting scenes and a few other things on it. No need to even open an app. C4, on the other hand... The alleged leader in smart home control automation... Not a single widget available for it's app. The one thing I have had ZERO complaints with (and again you know this because you helped me here too), is my video switching system. Again, it relies VERY heavily on Key Digital equipment and systems. But, it is truly awesome, and I admit I'm not sure there is even another way to do it WITHOUT C4. So, again, there are exceptions to everything. But yes, IMO, there is plenty to still be "mad" at C4 about. They need to do better. Sent from my SM-G955U using Tapatalk

Sonos control SUCKS in C4. Can't clear, edit, or even really view the queue. Part of it is actually Sonos' fault for taking features out of the API that C4 needed for proper control, but there is equal blame to go around. I have actually been going around in circles for months with Sonos on this very topic in one of their own support forums. They actually used to support it in a prior release of the API, and then they killed it? Enraging, but they absolutely will not budge.

I'm not demonizing anyone. You've done a fine job of that yourself. But similarly, I dont understand why you continue to argue with someone's OPINION and tell them they're wrong because they don't agree with your almighty decree's. To be honest... Nothing about 2017 matters except that you CHALLENGED me about why I could possibly have a bad taste. All the rest of it was merely me trying to explain my reasoning to you. If you don't agree... Frankly, I don't care. My goal here is to help others by leaving them my findings and why I made the decisions I did. As a side benefit, they can also learn which dealers they should use on here and which they shouldn't. The router is a problem, and so are the WAPs. Those are the facts. Your take is noted on the Ubiquiti gear. But, as others continually state here and in the sister thread (that is also still going), there are many examples of it working flawlessly for years. But... That is the difference between you and me. I won't tell you you're wrong or try to insinuate you're an idiot for having an OPINION that doesn't agree with mine. I also acknowledge that even you yourself said it's possible for it to work perfectly as well. Finally, I'm sure you DO know much more about networking than I do. I would certainly hope so, given that this is your profession. Is that what you're longing to hear? But, that doesn't give you the right to belittle people. +3 points for you use of "puerile," though. It fits with your psychoanalysis perfectly. LOL Sent from my SM-G955U using Tapatalk

Sorry, on second thought... it's definitely more of a pompous / arrogance blend with perhaps a compensation complex. But, I'm just guessing at this point.