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Everything posted by g8rfn2

  1. Pulling my hair out... I've had a single room (tv) of my 9 total that has stop responding to commands from the Control4 system. I have 9 inputs setup and 5 outputs. 1. It still shows video (whatever it had last) so the cable(s) are good. 2. If I force it from the Key Digital software on the PC directly... it switches properly. 3. If I switch on C4 OR the Key Digital APP... it does NOT work properly. I have been troubleshooting / guessing for hours but with no knowledge of how C4 passes in the commands (only HE access) I can't figure out what the issue is? I initially thought it was a bad receiver after rebooting it as well as the controller, and noticing that the KD app didnt do the trick either? But, then I stumbled on #2 which tells me its NOT the receiver. It's not any of the transmitters as those work on all 8 other rooms. Any thoughts / suggestions on what else i should be trying? Is it possible something went bad in Composer to cause this? Seems like it wouldnt be composer related as it doesnt work in the KD app either. It is the first receiver in the list that is messing up which seems strange, I'm just out of ideas...
  2. Say i had a string of programming that could be triggered in many different rooms of my house, but i wanted to create a single button for it. Then, from any room, I could just press the single button and it would happen (but only in the room i was currently in). I know I can add a custom button that appears in every room, but how can i find out the current room selected on the app and/or navigator in programming so that I could then execute the commands I want? Yes, I could just create a bunch of them customized for each room. But, just wondering if this is possible?
  3. Don't have a local guy any more. Just use some of the guys on here. @msgreenf any other thoughts? How hard is it to remove the room itself and add it back?
  4. Tried that last night. I had only a couple other buttons so I was fine wiping them out. But, it didn't fix the issue though. 😞 All I did was "remove it" and then add it back. I'm assuming that's all u can do, yes?
  5. Anyone else ever run into this and/or have a potential solution? We checked the system. No leftovers or partially deleted buttons, etc. Rebooted the controllers, etc. Any other things I can try?
  6. So strange... It's like there is a setting blocking the functionality just for that room? But, I cant find anything that would do that? When I add a button to "All Rooms" it adds for everything except the master bedroom as well.
  7. I have a custom button i want to access from the master bedroom. No matter what i do, i cannot get the button to show on the Master Bedroom screen in OS3? I'm not out of buttons... and I have tested it's function in various other rooms and it works fine? Any ideas?
  8. Refreshing Navs fixed it. Thanks Mitch!
  9. I have 3 sonos connects (among other devices) connected to my system. I have recently noticed that when using them in one (or multiple) rooms... When I turn them off in the app, they don't actually go away in the app status list (though they do actually stop as expected, in the room itself). I have to force close the app and re-open it to get them to go away. Anyone know why this would happen and/or how to fix it? I'm using OS3, btw.
  10. When I selected "roku 2" on the remote or app. It was actually switching the video to roku 3 and vice versa. So, the controls were working... I was just looking at the wrong ones. Thats why it made it seem like lag, cuz when i went back it had changed. But that was while i was viewing the other device.
  11. Dunamivora for the WIN! 👏 The device names was the problem! And, of course Roku doesnt list the device name on the Network page... it's in a totally different area in system. Any idea how those could flip? I fixed it by just swapping the HDMI cables on the transmitters. But, somehow the Tx's must've swapped IP addresses, right? Even though the problem is fixed... That still leads me back to the original q. If IP reservations aren't set in the Araknis router table... where else could they be set? My system reboots every Sunday morning, so i have to believe I would've seen this problem many many times over the 3 years i have had the system if at least the transmitters and receivers weren't reserved? The key digital setup is a complete mystery to me. Perhaps they are stored in the KD controller somewhere? I don't even know how to access it.
  12. So........ hang on a sec. The name on the Roku device does NOT match what I select in C4. Somehow 2 and 3 got flipped? When i select Roku 2 on the remote... the box that actually shows there is 3. Maybe the transmitters swapped ips somehow? i have no idea. Gonna try swapping the transmitters...
  13. There is a line right above that one that just says "Roku Player" and it shows the proper name for both (and is grayed out for me).
  14. "Roku Player Selector" is the drop-down. They are all three listed as an option, but none of them (including 1, which is working) has anything selected in there. Should i set it for all 3?
  15. i looked on the Roku settings screens themselves, and that matches what the Fing app says as well. To be fair, the network conflict is just a guess... I cant think of what else it could be, nor could he. Duna, I'm not sure where you mean... But, they show their "channels" where it says driver information. And they display correctly what the most recent state was (netflix, roku, youtubetv, etc).
  16. Hi guys, Above is the screenshot of the reservations table. It's empty. 🤷‍♂️ I can see on Fing that the 3 rokus are on: , 220 , and 221 219 works fine. 220 and 221 work, but cannot be controlled by anything control4 (remotes or app). Nothing immediately jumps out at me about conflicts? All the key digital stuff is low 100s (transmitters), and low 200s (receivers). Those are the only ones that are reserved (I think). THough, I dont know where they are set from?
  17. Hi all, msgreenf has been helping me try to diagnose some issues w my roku ultras on my system. After trying a bunch of stuff, he feels like it is a network issue. I have 3 total roku ultras being distributed over kay digital transmitters and receivers. All of the sudden, 2 of the 3 stopped responding to control from both the c4 remotes, and the c4 app. But, they still work fine w the factory remotes. For a myriad of reasons, I no longer use my original installer. So, I am looking for someone who is experienced w Araknis network hardware / software and can walk me through and teach me how to troubleshoot IP conflicts? What I am really confused about (and always have been) is WHERE the reserved IP addresses are stored? I know there are definitely some reserved because the transmitters and receivers use them. But, when I look in the araknis router: From Clients and services: Tells me there are 151 DHCP clients yet only shows me 9 of them (and i know there are LOTS more on). But on the LAN page, there is nothing listed in reservations? I downloaded Fing to see what is actually connected to the network, and indeed it only shows 1 Roku (instead of 3). But, I dont understand how the other 2 can work at all if that is the case? In any event...... Help? 🙂 PS We tried full system reboots, roku resets, and he even deleted and reinstalled roku 2 and 3. No dice.
  18. Only a couple of them. The others (including the ones that keep failing) are like an almost clear bell shaped connector. I will be picking up some of these dolphin ones. Clever!
  19. I have 8 cat5 lines used for IR that terminate at my rack which are used in tandem with key digital transmitters and receivers for distributed video. The problem is... twice now, i have had an IR wire pull out of the little butt splices my installer used to crimp them to the cat5 cable. Is there a better way to do this? Does anyone make a junction box with a bunch of punch downs that I could use instead? Seems crazy to me that I'm relying on crappy little butt splices to run a very advanced system. What do you guys do for this? Thanks, -M
  20. So, after the increase to 75 devices AND the addition of fan switches (finally)... I need to add a bunch of switches. However, before I do, I want to make sure I understand the order of events and what I can / can't do in CHE? I can get all the switches, set them all up in Lutron app, but then I will need a dealer to add them into each room in C4 if i want to use them in CF scenes (like turn all off)? Is that correct? Thanks guys, -Matt
  21. Well, I genuinely tried to even get to the right people at Google to make this request, but after 52 minutes of tail chasing... I am giving up. I *DID* however get something posted to Sonos, who generally seem to be pretty good about responding. So, we'll see what they say about bringing back the option from the dead. The thread is here for anyone who wants to pile on: https://en.community.sonos.com/smart-home-integrations-229108/api-feature-request-queue-control-6827158
  22. Man, I just got caught up on this monster... Have to say, there are some great points (from both perspectives) if perhaps over-dramatized a bit. 🙂 But, I really think knowitall and blub made some points worth repeating. The statement above is *mostly* the cold harsh truth, except for one glaring omission to choppedogg88's point later in the thread... They still own the best PRODUCT for merging everything together into one user friendly system. So, while the "business" is currently running away from them. The PRODUCT needs to be better marketed and flipped to at least some level of more mass-market adoption in order for any company in the space to succeed. I have had my system for about 3 years now... My friends and family are constantly blown away with the features it offers, simplicity, etc. But, in 3 whole years (and we have a LOT of company), not a single person we have ever had in our home has heard of Control4 or even knows what it is. That is a MASSIVE problem. I don't necessarily agree that IoT and DIY are exclusively the future, because i think the unique combo of hardware and software is what makes the system more stable than others. But, the efforts on marketing need to be quadrupled at a minimum. We can argue all day long about whether the dealer model will continue to exist or not, but both sides are speculating. The truth is... there is (and will continue to be) a need for both. The dealers will always have a small market of people that either a. don't want to deal with any of the headaches and just want stuff to work 24/7 or b. Have more money than they know what to do with and just want the latest and greatest anything. Neither of those are going away. But, as a dealer, if you don't want the market to expand to the other 98% who are literally clamoring for better solutions across all their devices, I simply dont know what to tell ya? But, i do know... if you continue to wait and try to force the old model, eventually you will become Blockbuster and the big boys will squash you like a bug once their products catch up and pass you. I went through 3 different local companies before finding this forum (and thereby un-earthing the beauty of the remote dealer). I can't believe that is a coincidence? The service SUCKS out in the local markets. And, the profits and revenue show it. Simple as that. Of course, none of you guys on here emulate that... Because, clearly you care about the end product and the service to customers. That's why you're here is to further service the community. And, we truly do appreciate it. So, what's the answer? How do I fix it if I am Snap? Yes, lower prices on hardware, but sustain it with subscription tiers. Basic systems have basic hardware and free software. And, it goes up from there. Cut dealers in on the subscription tiers. Bonuses if x% of your customer base are level 3, for example. Same thing for consumer access. Different tiers have different levels of access. But, the BIGGER idea (i think) is two-fold. 1. Embrace the model you guys have basically built on here! I guarantee that every dealer would rather work out of their home remotely if they could sustain enough business doing it? The only way that happens is to increase customer volume with better (more attractive) pricing. Those local companies i mentioned wouldn't even show up for less than 150 bucks. Then, each request was + + +. I was lucky to get out of just about anything without it being 300 or more. There should be an ARMY of remote dealers on Control4.com right now. But instead, it's an antiquated 1994 system of locating a local guy and leaving a voicemail, hoping he even calls you back. It's the complete opposite of what a "technology" company should be. If everyone is compensated to get MORE users instead of worrying about stealing ones from other dealers... everyone wins. 2. Focus less on the hardware side and MORE on this notion of being the "glue" that binds everyone together. Google is pissing on Amazon, who is pissing on Apple. Sonos is just off on their own little planet. Etc. etc. Consumers don't give a DAMN about the politics and revenue implications, they just want their stuff to work with other devices as well as humanly possible. C4 does that REALLY well, but back to my point earlier... nobody knows who the eff they are? Focus on being THE solution, and make it your #1 priority. Bottom line, none of us know the answer as to what's planned. But, I can promise you NOBODY buys another company (especially a fledgling one) to just do "more of the same." Frankly, I'm shocked that notion has been repeatedly mentioned in this thread. You guys are much smarter than that! I spent the last 17 years in the video game industry... Imagine how hard it was to convince publishing executives to give away games on mobile devices for free. But, it was a very similar migration of thought. Sure, for every candy crush there are 600 failures, but C4 is a winner if they put the right pieces in place, and make the right chess moves. Whatever it is... I hope Snap will move QUICKLY to clearly define and roll out a 1, 3, and 5 year plan. If they don't, sadly the bleeding will just continue. Sorry for the long-winded rant. But, I'm passionate about the topic. 🙂
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