Good Morning,
I have a customer with Control4 and I wanted to assist him in switching out Apple TV to the newest 4K (5th generation) Apple TV. Forget about the programming, the display doesn't work when hooked up in exact place the old Apple TV was hooked up. I plugged new Apple TV directly into the Samsung TV hub and the Apple TV worked fine.
I'm not quite sure why I can't get the Video to work at least. I talked to the customer and he stated that there was a firmware update possible (a while back), he updated to this new software and everything was failing causing a truck roll C4 Tech stated that they had to backdate driver and now everything is fine again. Except on this new Apple TV. I went to the Yamaha page and it said below Yamaha RX-A750 "This AV receiver completely supports with the latest HDMI standards. Thanks to transmission of 4K video at 60 frames per second pass-through, you can fully enjoy the high definition video quality of 4K without degradation. It also adheres to the HDCP2.2 copyright protection standard for 4K video transmission. It also supports HDR (High Dynamic Range) Video which provide enhanced picture quality by simultaneously enabling greater detail for both the dark and bright parts of an image. Furthermore it supports wider color gamut of BT.2020 pass-thru.
*Firmware update is required to enable HDR, and Firmware update schedule is to be decided."
My questions are
1) Why wouldn't we be able to update the firmware to support the new 4k and HDR support on this Yamaha, has anyone ran into this? I feel as if the tech's should've already figured this out because there have been multiple calls and no results, but thorough troubleshooting on my part found the issue to be the receiver, not the apple TV or the control 4 configuration.
2) Fortunately, we are going to move this receiver to another room to support more of his hard wired sound, so he will need another Receiver that fully supports 4k and works with C4 as well, any suggestions?
Thanks!
Good Morning, I have a customer with Control4 and I wanted to assist him in switching out Apple TV to the newest 4K (5th generation) Apple TV. Forget about the programming, the display doesn't work when hooked up in exact place the old Apple TV was hooked up. I plugged new Apple TV directly into the Samsung TV hub and the Apple TV worked fine. I'm not quite sure why I can't get the Video to work at least. I talked to the customer and he stated that there was a firmware update possible (a while back), he updated to this new software and everything was failing causing a truck roll C4 Tech stated that they had to backdate driver and now everything is fine again. Except on this new Apple TV. I went to the Yamaha page and it said below Yamaha RX-A750 "This AV receiver completely supports with the latest HDMI standards. Thanks to transmission of 4K video at 60 frames per second pass-through, you can fully enjoy the high definition video quality of 4K without degradation. It also adheres to the HDCP2.2 copyright protection standard for 4K video transmission. It also supports HDR (High Dynamic Range) Video which provide enhanced picture quality by simultaneously enabling greater detail for both the dark and bright parts of an image. Furthermore it supports wider color gamut of BT.2020 pass-thru. *Firmware update is required to enable HDR, and Firmware update schedule is to be decided." My questions are 1) Why wouldn't we be able to update the firmware to support the new 4k and HDR support on this Yamaha, has anyone ran into this? I feel as if the tech's should've already figured this out because there have been multiple calls and no results, but thorough troubleshooting on my part found the issue to be the receiver, not the apple TV or the control 4 configuration. 2) Fortunately, we are going to move this receiver to another room to support more of his hard wired sound, so he will need another Receiver that fully supports 4k and works with C4 as well, any suggestions? Thanks!