Jonathan, C4 Engineer

This is a database upgrade issue within the app. It doesn't happen often and depending on your app that's installed and what you might be installing over it there can occur some conflict in the upgrade or change. Simplest fix is to delete the app and install it again.

This is in our pipeline to be fixed and the current state is fixing. This means it will be included in either this coming beta release or the next one. The engineer is currently unavailable so I don't have a more precise date at the moment.

Those who have duplicated the issue. Can you provide the following to assist us with troubleshooting? Interface Device: Android/T3/T4/iOS Director Version: Mobile App Version (if applicable): Also if you can confirm if it's not working for all interfaces you have not just T3/T4s if that's where it occurs? Meaning if it's reproducible on a T3 is it also reproducible on Android or iPhone.

Thanks for reporting this. I'll get a bug written up on it and I'll reach out to you @Topfox with some additional information gather for the team to troubleshoot.

For those of you who are seeing the loading progress instead of the spinner we are using this as a way to show a feature we added to help with users who were experiencing timeouts while trying to connect to their system. In the Preferences section there is a toggle in Advanced that says Extended Sync. When on this just makes the connection process have a longer time to try and connect and sync. When that feature is on the app will show the progress bar to indicate a sync is happening with the project not just a connect to the project. Sync's can take much more time especially if you have a large project. What appears to be a revert in the code is actually reusing some old visual behavior to specifically indicate what's happening when connecting. Sync or just connect. The underlying code wasn't reverted. However some changes can affect your experience in unintended ways. Once you feel you have an issue be sure to report it in the Troubleshoot board to make sure we get visibility on outstanding issues. Not all of the devs will dig through this post looking for latest comments on the releases.

Send me a DM and I'll get a help ticket created for your issue.

I believe the version with the fix is going to be 322.21. Once you get this version please let me know if this continues to be a problem for you.

What app version are you using? We have fixed a recent issue with getting some icons. Would be good to know if there's something different in your setup that we didn't have on our test systems

Yes this isn't a sync or setting issue. We had a small issue with displaying celsius. We fixed this already and you should be seeing this fixed in the next Test Flight build

We do have a minimum OS version requirement to be able to utilize all of the new network speed and connection improvements. Which is 3.2.4

This is as designed. We try to locate the controller on the network using using a broadcast protocol however this doesn’t work over subnets. When we can’t find the controller we then rely on a web service call that requires a 4sight license. If you connect once on the subnet and we discover the option we save it for further use

Delete the app and reinstall it. Sorry for the inconvenience. Resetting the app doesn't actually remove the database. It just clears it out. Deleting the app and reinstalling it will fix that migration problem.

Forwarded to Android team to create an issue to look into it.

Are you referring to the IA standalone app or the intercom feature within the OS3 Home app? We are aware of some of the intercom issues currently experienced by some users I just want to gather some more specific information about your feedback. - Thanks

Ok I understand now. So this is something we're aware of and working to resolve.