Sollem1

It is a AVPro Edge 8x8 matrix. I had a dealer fix it be he said C4 keeps losing the IP and he doesn’t know why.

I am having issues with my video matrix not changing sources through the C4 app. I have confirmed: 1) The matrix is set with a static IP outside of the DHCP range 2) I cannot reserve the IP for this device in my router settings as I can only reserve IPs within the range I am not sure what my options are to resolve my problem, but I would have thought I could correct without a dealer. any thoughts?

I am new to C4, and I am beyond frustrated with my installer as they have been fairly unresponsive. I have 3 Roku Ultras hardwired into a matrix setup. I’m attempting to control my system through the C4 app on my iPhone, but I’m having limited success. When selecting a Roku, I am able to successfully direct my system to the Roku and power on/off. However, I can not control any functions of the Roku via the app remote. This is the case for all 3 of my Roku Ultras. I have no issues controlling other devices on my system with the app remote (for example Sony BluRay player), and the Rokus were not an issue until the last week. It’s like some setting in either C4, my network or Rokus changed. I am on version 3.0.2.5. Can anyone help before I pull my hair out??