gldnk9

Hello Everyone, thank you for all of the input. crshepard7 hit the nail on the head. "It sounds like what you need is a new C4 dealer." I connected with JSTRONG from this forum and he was able to connect to our system and work with me to resolve the problem. Their were 2 issues and they are now resolved, 1) hardware was plugged into the wrong port 2) the somfy hub needed to be reprogrammed. Again, thank you everyone.

So then what are my options now? The last invoice from this Control4 support place was for 60 minutes of a young tech walking around our house and he ended in him telling me that the blinds don't work and that he couldn't help me and that he thought that the programming got deleted (then when he told me this I had him call his superior and the superior said that I could program the blinds myself using the 4Sight (I checked on that and I had already programmed the buttons-it just isn't working). According to this young tech guy the next step would be to send someone else over.....They don't seem to know what they are doing and it keeps costing us money - they charge us for the time it takes them to figure out what they did wrong in the first place so I hesitate to have them here..........argh.

Thanks for all the help. The remote doesn't work the shades. So if i plugged in the Araknis instead of the router that the internet service provider plugged in then do you think this would take care of the problem?The original programming was done by Control4 - but there is an option to program it in the 4Sight and I did do that, should I just try redoing that first?

yes, the lights work, the music works, but not the shades - the control4 guy said he simplified it by removing the router that went with the control4 system and is just using the router that came with the internet service.

oh, it is an Araknis networks router, any ideas if this could be the issue? This has been going on for months now.

Hope someone can help. I have our wall-keypad button's programmed fine, but all of a sudden none of our wall keypads work anymore. It appears to be linked to when we changed our internet service. The control4 guy came out and changed something when we received new internet service, he said it would be easier and he didn't link the new internet router with the control 4 router (he took that part out) it appears that the control4 router isn't being used at all anymore. I don't know if this has anything to do with it or not? I am so frustrated because we had a technician come out from their office and he ran around the house for 60 minutes and then told me that they would need to reprogram the wall buttons - it would take them about 2 hours to do that....so then they charged me for his time to tell me this and when I protested the invoice they give me a hard time about it....furthermore they said that I could program the buttons myself using the control4 website - which I had already done and they were working fine........Hope someone has an idea about what to do.

thanks

is software easy to use or will i have to end up getting the dealer to help again....

sorry for the caps...just not happy with the control4 system. sorry

i did contact dealer and i think it is the programming, he told me to go to the link to see if i could do it myself, but i think it is all BS cuz the instructions don't tell you anything. I already posted the link he sent to me. They don't know what they are doing so often it takes them 4-5 hours to figure stuff out so then we are paying for all of their "learning" and figuring out time............ we are fed up with this system - we have to pay them to do everything, they won't let us have any programming control. I HATE THAT....so if we want to change the lights to come on at a different time we have to contact them and they charge us every time. Now these buttons don't work but the remotes do so it is totally something to do with the control4 system. We are going to sell the whole thing........move toward Alexa to control stuff....anyway, thanks for help, just going to get OTHER switches and the new somfy wall plug that works with the app and control via ALEXA.

that didn't work. the thing is, the remotes work fine. it is just the buttons on the wall....supposedly they are programmed fine on the control4 system. ALL UP ALL DOWN, and then MASTER BEDROOM ALL UP MASTER BATH ALL DOWN MASTER BEDROOM ALL DOWN MASTER BATH ALL DOWN but when I push any of the bottoms they do not do anything

no, i didn't try that, I will try that right now...

serial

they are already connected to the control4 system via the RF plug, make sense?

i am in the usa. bought a house that has somfy to control the blinds. also have control4 system. the blinds work using the remotes, but the control4 buttons on the wall that are supposed to operate the blinds do not work. contacted control4 and they said that the blinds are all programmed and the buttons should work. THEY DON'T - they said that I could try programming them myself and sent this link: https://www.somfypro.com/documents/531668/15106625/URTSI+Instructions.pdf But that doesn't appear to be helpful at all because they already work using the remotes. Anyone have any idea what the problem might be? what I could do to get the control4 wall buttons to work? Thanks